IT Infrastructure Consultant responsible for Windows and Linux server landscapes and network management. Working within a small, experienced team at a well - known client in Hamburg.
About the role
- IT Help Desk Support Specialist ensuring smooth IT operations for a team of approximately 75 employees. Providing technical support and maintaining office network with occasional onsite visits.
Responsibilities
- Act as the first point of contact for all IT support requests from both in-office and remote employees.
- Provide technical support to in-office staff, including but not limited to troubleshooting issues with computers, printers, VoIP phones, and conference room A/V systems.
- Deliver remote technical support for offsite employees by resolving software, connectivity, and hardware-related issues.
- Monitor and maintain office networking infrastructure (Wi-Fi, switches, cabling) to ensure reliable connectivity.
- Set up and configure hardware and user accounts for new hires.
- Manage and document support tickets in a timely and organized manner.
- Manage efficient and thorough on-boarding and off-boarding processes.
- Assist with device inventory tracking, procurement, and asset lifecycle management.
- Ensure remote staff have secure, efficient access to necessary systems and tools.
- Collaborate with external vendors for specialized support or equipment servicing.
- Promote IT best practices and provide informal training or guidance to end users.
- Support the implementation of company security strategies, including: - Enforcing multi-factor authentication (MFA) and strong password policies.
- Ensuring endpoint protection and security updates are properly deployed.
- Assisting with user access reviews and permission audits.- Educating users on phishing risks and secure computing practices.
- Other duties may be added to support product and engineering teams as needed, for example, project management or software testing.
Requirements
- At least 2 years of experience in an IT support or help desk role, supporting both local and remote users
- Proficiency with Google Workspace, Microsoft 365, and collaboration tools such as Monday, Zoom, and Slack
- Experience with help desk ticketing systems (e.g., Zendesk, Monday is preferred)
- Knowledge of remote desktop tools (e.g., TeamViewer, AnyDesk, or built-in OS tools) is preferred
- Familiarity with networking concepts, including IP addressing, Wi-Fi setup, and VPNs
- Familiarity with endpoint management tools (e.g., Intune, JAMF, or similar)
- Awareness of cybersecurity practices, especially for remote work environments is preferred
- Strong troubleshooting skills for printers, workstations, and A/V conferencing systems
- Excellent verbal and written communication skills
- Highly organized and able to manage multiple priorities and support requests
- Team-focused attitude with a strong sense of ownership and urgency
Benefits
- CT offers a comprehensive benefits package - check out our careers page to learn more
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