CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Design and own the IT strategy, prioritizing automation, AI-driven workflows, and measurable impact.
- Build and maintain secure, zero-touch systems for onboarding, offboarding, and role changes.
- Lead cross-functional initiatives spanning engineering, security, ops, and leadership.
- Define and enforce MDM and endpoint policies that balance security and usability.
- Manage and optimize SaaS platforms and productivity suites for cost, compliance, and performance.
- Partner with the CISO to identify and close security gaps.
- Oversee office IT infrastructure to ensure reliability and a great employee experience.
- Track and improve IT service delivery using clear metrics and employee feedback.
Requirements
- 5+ years in IT leadership roles with a focus on automation and AI adoption.
- Proven success driving multi-stakeholder projects from planning to delivery.
- Strong security acumen and experience with identity/access management and MDM.
- Ability to operate both strategically and hands-on.
- Excellent communicator, able to explain technical solutions in plain language.
- Comfortable making decisions with incomplete information in fast-moving environments.
Benefits
- See additional detail on our benefits here: https://angell.ist/venture-benefits
- Learn about our Funders & Founders Program here: https://join.angellist.com/
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