CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Work as the final escalation point for the Helpdesk team
- Drive strategic, systemic solutions to solve and remediate recurring user issues and complaints
- Interface with internal partner teams to help drive best practices and compliance
- Leverage MDM tools to streamline our user experience
- Manage onboarding/offboarding workflows in our SSO solution
- Work to refine and streamline our onboarding process
- Evaluate new software solutions with internal partners
- Drive deployment of new systems/solutions as needed
- Write documentation for end users as needed to facilitate process improvement and or onboard new solutions
- Participate in off-hours support of IT systems as needed.
- Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Requirements
- 4+ Years as an IT Engineer/Systems Administrator
- A customer-oriented approach to problem resolution.
- Experience managing user provisioning workflows in a major SSO solution (OneLogin, Okta, Auth0, etc.)
- Experience driving solutions via any MDM suite.
- Experience deploying and managing new software products alongside internal partners.
- Experience with Office 365 suite.
- Experience supporting Mac hardware/OSX in a Help Desk environment.
- Experience supporting remote users in a distributed environment.
- Experience with AWS is preferred.
- Experience with Jira Service desk or a similar ticketing system is preferred.
- Experience with any major cloud platform (AWS, Google, Azure) is preferred.
- Ability to script in bash, Powershell, or python or a similar language is strongly preferred.
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally.
Benefits
- Competitive salary
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
PG
Proway GmbHIT Support Specialist – WMS
IT Support Mitarbeiter responsible for WMS support and collaboration in logistics at Proway. Engage in system configuration, user training, and project involvement in Stuttgart.
(Senior) IT Administrator responsible for IT infrastructure across four locations. Involved in hybrid IT landscape management and support for IT systems.
BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
OS
OsmosePermit Specialist
Permit Specialist coordinating state and local permit applications for utility operations. Interacting with various teams and government agencies to ensure compliance and timely submission.
TR
TruistCredit Support Officer
Credit Support Officer providing lending expertise and support to bankers and clients at Truist Financial. Requires in - depth knowledge of consumer lending and complex issue resolution.
TR
TruistCredit Support Officer
Credit Support Officer role supporting Retail bankers and clients in consumer lending inquiries. Requires in - depth knowledge of lending products and strong communication skills.
Audit Manager leading risk - based internal audit assurance and advisory services for a financial services company. Coaching junior team members and managing complex audit engagements.
PI
Progyny, Inc.Clinical Experience & Audit Manager
Clinical Audit Manager at Progyny overseeing clinical audit activities and ensuring quality in family building care. Collaborating with various teams to maintain high standards of compliance and member experience.
IT Specialist focusing on delivering SAP Finance solutions for a global dairy processor. Collaborating with finance teams to enhance business value through IT enablement.