Lead Helpdesk Engineer focusing on IT and security support at Tanium. Collaborate with a team to enhance employee technology experiences and troubleshoot various issues in a hybrid setting.
About the role
- IT Engineer responsible for administering and engineering solutions, managing support, and enhancing user experience at Judi Health.
Responsibilities
- Work as the final escalation point for the Helpdesk team
- Drive strategic, systemic solutions to solve and remediate recurring user issues and complaints
- Interface with internal partner teams to help drive best practices and compliance
- Leverage MDM tools to streamline our user experience
- Manage onboarding/offboarding workflows in our SSO solution
- Work to refine and streamline our onboarding process
- Evaluate new software solutions with internal partners
- Drive deployment of new systems/solutions as needed
- Write documentation for end users as needed to facilitate process improvement and or onboard new solutions
- Participate in off-hours support of IT systems as needed.
- Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance.
Requirements
- 4+ Years as an IT Engineer/Systems Administrator
- A customer-oriented approach to problem resolution.
- Experience managing user provisioning workflows in a major SSO solution (OneLogin, Okta, Auth0, etc.)
- Experience driving solutions via any MDM suite.
- Experience deploying and managing new software products alongside internal partners.
- Experience with Office 365 suite.
- Experience supporting Mac hardware/OSX in a Help Desk environment.
- Experience supporting remote users in a distributed environment.
- Experience with AWS is preferred.
- Experience with Jira Service desk or a similar ticketing system is preferred.
- Experience with any major cloud platform (AWS, Google, Azure) is preferred.
- Ability to script in bash, Powershell, or python or a similar language is strongly preferred.
- Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally.
Benefits
- Competitive salary
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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