Hybrid IT Engineer I

at Meltwater

• Job title: IT Engineer I
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Google Cloud Platform, Jamf, VoIP
• Location requirements: Hybrid, Mexico City, Mexico

About the role

• IT Engineer I focusing on maintaining SaaS and infrastructure systems at Meltwater. Collaborate on projects enhancing IT operations and security across multiple platforms.

Responsibilities

• Administer, optimize, and secure identity and access management systems.
• Manage cloud infrastructure services.
• Configure and maintain collaboration and productivity platforms.
• Administer and support email systems, ensuring high availability and security.
• Implement and maintain endpoint management solutions such as InTune and Jamf.
• Oversee networking infrastructure to ensure secure and reliable connectivity in our offices.
• Manage VOIP telephony and unified communications systems.
• Maintain PKI and certificate management.
• Develop and maintain IT documentation and processes.
• Monitor system performance, proactively identifying and resolving issues.
• Collaborate with security teams to implement and maintain best practices for protecting company assets.
• Own and drive IT projects and initiatives that enhance the scalability and efficiency of IT operations.

Requirements

• 3-5 years of experience in IT engineering, administration, or a related role.
• Proficiency in administering identity platforms such as Entra ID.
• Strong knowledge of networking concepts and experience with Meraki devices.
• Experience with endpoint management tools like InTune and Jamf.
• Knowledge of enterprise email and security solutions (Google, Exchange Online, Mimecast).
• Familiarity with collaboration and productivity tools (Slack, Zoom, Jira, Confluence).
• Understanding of IT security practices and certificate management (Digicert).
• Hands-on experience managing cloud services (AWS, Azure, GCP).
• Strong troubleshooting skills and ability to resolve technical issues efficiently.
• Excellent communication and collaboration skills to work across teams.

Benefits

• Enjoy private health insurance through MetLife for you and your dependents, complementing your state medical coverage
• Benefit from a company-matched Savings Fund to help you grow your financial security
• Receive monthly grocery vouchers to support your everyday essentials
• Enjoy an additional day off on your birthday, promoting a healthy work-life balance
• Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.