Model - Based Engineer defining requirements and leading projects to transform shipbuilding processes at Newport News Shipbuilding. Collaborating with engineering teams to implement digital solutions for Naval designs.
About the role
- Internal Engineer in a hybrid role supporting insurance claims with customer service and technical assessments. Working with customers to ensure vehicle repair processes are efficient and satisfactory.
Responsibilities
- The internal engineer role is a hybrid role with 50% of the time spent working from home and 50% spent in our Glasgow or Leeds offices.
- Support our customers when their vehicle is involved in an insurance claim.
- Provide both an inspection service and technical support to the claim’s functions.
- Inspect all claimants’ vehicles within agreed service level timeframes.
- Manage Customer Expectation Deliver an effortless customer experience.
- Create a customer focused culture that will support the delivery of customer measures of Ease, Speed, Quality and Recommend.
- Ensure customer service referrals are dealt with professionally and in a timely manner.
- Management of Indemnity Spend Delivery of Repair cost in line with department targets.
- Support the delivery and management of Accidental Damage spend budget within inflation targets.
- Identify, own and manage the risks involved in running our business appropriate to your role.
Requirements
- ATA Qualification
- Familiar and proficient with estimating tools such as Audatex
- Strong verbal and written communication skills
- Highly developed telephone customer service communication skills
- Ability to effectively negotiate, persuade and influence
- Deliver difficult messages and remain resilient through tough challenge
- Understanding of claims processes and systems
- The ability to utilise multiple key systems and information sources to problem solve and drive decision making
Benefits
- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme
- Generous holidays
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus, many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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