Senior Complex Claims Specialist managing high - severity Professional Lines claims from inception to resolution. Collaborating with legal and underwriting teams while providing mentorship to the claims team.
About the role
- Manage insurance tracking for hazard, flood, and other required coverages.
- Assess and determine adequacy of insurance coverage for collateral on new loans or modifications/renewals during the underwriting process.
- Assess and decide about private flood determinations and recertifications in accordance with Safety and Soundness regulations.
- Oversee the timely disbursement of escrow funds and tax payments.
- Monitor insurance waivers and assess risk exposure.
- Conduct monthly reviews of insurance exposure.
- Track and enforce insurance coverage requirements and resolve deficiencies.
- Assess insurance exposure impact during BCP (e.g., Hurricanes).
- Conduct QC Matrix Compliance Reviews and monitor Insurance KPIs.
- Communicate with clients, real estate agents, lenders, title companies and other stakeholders to gather information and provide transaction updates as needed.
- Assist customers, Account Officers and Branch Personnel related to payments, insurance issues and taxes.
- Report on escalations to the Executive Lending Committee (ELC) and Deposit Lending Committee (DLC).
- Support internal and external audits and ensure regulatory compliance.
- Oversee all aspects of escrow and insurance operations, including escrow account setup, analysis, and disbursements for taxes and insurance.
Requirements
- Bachelor’s in finance, Business Administration, or related field.
- 5+ years of experience in commercial properties insurance, escrow, or mortgage servicing.
- Management experience includes ability to handle borrowers, attorneys and bank officers.
- Excellent written and verbal communication skills, including the ability to present complex information to senior leadership.
- Combination of education and experience will be considered.
- Proficiency with escrow management software and other relevant technologies.
- Strong knowledge of escrow regulations and insurance compliance standards.
- Familiarity with local and state real estate laws and regulations.
- Ability to monitor and report on risk exposure and operational KPIs.
- Ability to handle high-volume workloads in a fast-paced environment.
- Ability to work independently and part of a team and manage multiple priorities.
- Skills in developing and implementing policies, procedures, and training programs related to insurance and taxes for customer servicing areas.
- Conflict resolution and negotiation skills.
- Customer-focused with a dedication to providing superior service.
- Ability to interpret and follow legal and financial documents.
- Proficiency in Microsoft Office Suite and other basic computer applications.
- Licenses/Certifications: None
Benefits
- Hybrid work arrangement (Miami, Florida, United States)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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