Managing Consultant leading a team of GIS professionals in Utrecht. Responsible for team management, client engagement, and strategy execution in a hybrid role.
About the role
- CX Insights Consultant driving strategic outcomes by enhancing customer experiences aligned with U.S. Bank's strategy for institutional clients.
Responsibilities
- Develop and execute holistic insights plans for designated business areas, integrating research, analytics, and feedback.
- Prioritize insights initiatives based on strategic business needs and opportunities.
- Serve as a liaison to business partners, guiding them through existing CX and EX knowledge to identify high-impact improvements.
- Construct learning plans and deliver integrated insights that inform strategic decision-making.
- Identify growth opportunities by uncovering unmet customer needs, monitoring emerging trends, and analyzing competitive dynamics.
- Recommend actions that enhance customer retention, mitigate CX/EX risks, and support business growth.
- Collaborate with research and analytics teams to deliver tailored insights that meet business line objectives.
Requirements
- Bachelor's degree, or equivalent work experience
- Eight to ten years of experience in project management activities
- Strong business acumen and understanding of macrotrends affecting customers and the banking industry
- Proven ability to synthesize insights from diverse sources and identify strategic opportunities
- Demonstrated success in data visualization and storytelling
- Excellent verbal, written, and presentation communication skills
- Proficient in using research platforms such as Qualtrics and Quantum Metric to derive actionable insights
- Strong analytical skills and proficiency in core business tools (e.g., PowerPoint, Excel, Word)
- Experience in banking, retail, manufacturing, or related industries
- Background in customer experience functions
- Strong organizational and analytical capabilities
- Demonstrated leadership and influence skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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