About the role

  • Triaging, troubleshooting, and coordinating the resolution of critical issues and outages
  • Member of a centralized team responsible for managing the most critical outages
  • Ensure Palantir fixes critical issues immediately with minimal customer impact
  • Diagnose, resolve, and prevent issues encountered in the field
  • Develop a deep understanding of Palantir’s product and delivery ecosystem
  • Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software for customers
  • Reduce operational overhead of responding to critical incidents through investments in tooling, process, and automation
  • Take part in a 24/7 on-call rotation coordinating Palantir’s response to mission-critical incidents

Requirements

  • Background in Computer Science, Engineering, Information Systems, or other technical field
  • Excellent problem solving skills
  • Comfort working in a fast paced environment
  • Ability to work both independently and make decisions under minimal direction, as well as collaborate as part of a team
  • Excellent communication, collaboration, and troubleshooting skills
  • Ability to parse technical details quickly and know when to ask for help
  • Experience with scripting, automation, or data analysis a plus
  • Willingness and interest to travel to other Palantir locations as needed
  • Participation in a 24/7 on-call rotation (responsible for coordinating response to mission-critical incidents)

Benefits

  • Promoting health and well-being across all areas of Palantirians’ lives
  • Hybrid options (WFH a day or two a week)
  • Reasonable accommodation for applicants with a disability
  • Opportunities for longterm growth and many pathways to success
  • Encouragement to work from offices to foster connectivity and innovation

Job title

Incident Management Engineer

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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