Application Support Engineer supporting client - facing operations and product implementations for financial technology. Responsible for handling operational issues and providing support across various channels.
About the role
- Incident & Application Support Engineer ensuring platform stability at Verimi. Analyzing incidents, collaborating with developers, and enhancing technical documentation.
Responsibilities
- Technical analysis of incidents (severity/SLA, logs, traces) and derivation of workarounds and first fixes
- Creation of documentation, handover to dev teams, and post-incident follow-up for major incidents
- Translating support tickets into clear Jira issues
- Implementation of minor code fixes or feature-flag adjustments, scripting & automation
- Performing systematic root-cause and troubleshooting analyses
- Maintaining the Known Error Database and tracking remediation actions
- Maintaining dashboards, alerts, and runbooks for the knowledge base
- Providing structured status updates and escalations to stakeholders
- Monitoring and reporting on SLA compliance
Requirements
- Several years of experience in application support, incident management, or technical operations
- Technical understanding of logs, traces, APIs, and CI/CD toolchains
- Hands-on experience with Java or Node.js
- Experience with Jira, monitoring tools (Grafana, Kibana, Datadog), and ticketing systems
- Fluent German (at least C1) and strong English (at least B2), both spoken and written
Benefits
- Subsidy for public transportation (BVG)
- Contribution toward an Urban Sports membership
- Subsidies for meals, internet, or mobility expenses
- Discounts via our partner Corporate Benefits
- 30 days of vacation (plus an additional 0.5 days for Christmas Eve and New Year's Eve)
- Special leave for significant events such as marriage or the birth of a child
- Professional development supported by a training budget and internal programs
- Comprehensive onboarding for new hires
- Company-wide feedback rounds twice a year
- Annual performance and development reviews
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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