Hybrid Incident & Application Support Engineer L3

Posted 3 months ago

Apply now

About the role

  • Incident & Application Support Engineer ensuring platform stability at Verimi. Analyzing incidents, collaborating with developers, and enhancing technical documentation.

Responsibilities

  • Technical analysis of incidents (severity/SLA, logs, traces) and derivation of workarounds and first fixes
  • Creation of documentation, handover to dev teams, and post-incident follow-up for major incidents
  • Translating support tickets into clear Jira issues
  • Implementation of minor code fixes or feature-flag adjustments, scripting & automation
  • Performing systematic root-cause and troubleshooting analyses
  • Maintaining the Known Error Database and tracking remediation actions
  • Maintaining dashboards, alerts, and runbooks for the knowledge base
  • Providing structured status updates and escalations to stakeholders
  • Monitoring and reporting on SLA compliance

Requirements

  • Several years of experience in application support, incident management, or technical operations
  • Technical understanding of logs, traces, APIs, and CI/CD toolchains
  • Hands-on experience with Java or Node.js
  • Experience with Jira, monitoring tools (Grafana, Kibana, Datadog), and ticketing systems
  • Fluent German (at least C1) and strong English (at least B2), both spoken and written

Benefits

  • Subsidy for public transportation (BVG)
  • Contribution toward an Urban Sports membership
  • Subsidies for meals, internet, or mobility expenses
  • Discounts via our partner Corporate Benefits
  • 30 days of vacation (plus an additional 0.5 days for Christmas Eve and New Year's Eve)
  • Special leave for significant events such as marriage or the birth of a child
  • Professional development supported by a training budget and internal programs
  • Comprehensive onboarding for new hires
  • Company-wide feedback rounds twice a year
  • Annual performance and development reviews

Job title

Incident & Application Support Engineer L3

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job