Incident & Application Support Engineer ensuring platform stability at Verimi. Analyzing incidents, collaborating with developers, and enhancing technical documentation.
Responsibilities
Technical analysis of incidents (severity/SLA, logs, traces) and derivation of workarounds and first fixes
Creation of documentation, handover to dev teams, and post-incident follow-up for major incidents
Translating support tickets into clear Jira issues
Implementation of minor code fixes or feature-flag adjustments, scripting & automation
Performing systematic root-cause and troubleshooting analyses
Maintaining the Known Error Database and tracking remediation actions
Maintaining dashboards, alerts, and runbooks for the knowledge base
Providing structured status updates and escalations to stakeholders
Monitoring and reporting on SLA compliance
Requirements
Several years of experience in application support, incident management, or technical operations
Technical understanding of logs, traces, APIs, and CI/CD toolchains
Hands-on experience with Java or Node.js
Experience with Jira, monitoring tools (Grafana, Kibana, Datadog), and ticketing systems
Fluent German (at least C1) and strong English (at least B2), both spoken and written
Benefits
Subsidy for public transportation (BVG)
Contribution toward an Urban Sports membership
Subsidies for meals, internet, or mobility expenses
Discounts via our partner Corporate Benefits
30 days of vacation (plus an additional 0.5 days for Christmas Eve and New Year's Eve)
Special leave for significant events such as marriage or the birth of a child
Professional development supported by a training budget and internal programs
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