Coordenador(a) de Infraestrutura de TI da Holding gerindo a infraestrutura de TI para alta disponibilidade e eficiência. Lidera a evolução para um ambiente moderno e resiliente com foco em Cloud, DevOps e Disaster Recovery.
About the role
- Help Desk/Call Center Analyst assisting US Military families and the general public. Responsibilities include inquiries handling, documenting interactions, and escalating inquiries as needed.
Responsibilities
- Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner.
- Ability to identify core issue and utilize the appropriate work procedures to address the issue.
- Handle sensitive calls in a respectful and patient manner.
- Document all interactions in an existing case management system.
- Maintain and update records as communication and documents are received.
- Escalate inquiries to government officials as required.
- Develop understanding and maintain ongoing knowledge of Arlington National Cemetery.
- Provide general information, directions, and other forms of assistance to the general public.
- Works under the direction of Team Lead.
- Other tasks and responsibilities, as assigned.
Requirements
- Previous experience in Hospitality Industry or in Customer Service preferred.
- Excellent oral and written communication skills.
- Basic computer skills (Microsoft Office).
- Required: Security Clearance: Active or Interim Secret
- Required: Must hold US citizenship.
Benefits
- Flexible work from home options
- Required: Competitive pay
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