CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner.
- Ability to identify core issue and utilize the appropriate work procedures to address the issue.
- Handle sensitive calls in a respectful and patient manner.
- Document all interactions in an existing case management system.
- Maintain and update records as communication and documents are received.
- Escalate inquiries to government officials as required.
- Develop understanding and maintain ongoing knowledge of Arlington National Cemetery.
- Provide general information, directions, and other forms of assistance to the general public.
- Works under the direction of Team Lead.
- Other tasks and responsibilities, as assigned.
Requirements
- Previous experience in Hospitality Industry or in Customer Service preferred.
- Excellent oral and written communication skills.
- Basic computer skills (Microsoft Office).
- Required: Security Clearance: Active or Interim Secret
- Required: Must hold US citizenship.
Benefits
- Flexible work from home options
- Required: Competitive pay
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
PG
Proway GmbHIT Support Specialist – WMS
IT Support Mitarbeiter responsible for WMS support and collaboration in logistics at Proway. Engage in system configuration, user training, and project involvement in Stuttgart.
(Senior) IT Administrator responsible for IT infrastructure across four locations. Involved in hybrid IT landscape management and support for IT systems.
BI
BDO IrelandAudit Manager
Manager in BDO Ireland's Audit Department handling diverse client portfolios and leading audit teams. Focus on client expectations, team performance, and delivering technical auditing assistance.
OS
OsmosePermit Specialist
Permit Specialist coordinating state and local permit applications for utility operations. Interacting with various teams and government agencies to ensure compliance and timely submission.
TR
TruistCredit Support Officer
Credit Support Officer providing lending expertise and support to bankers and clients at Truist Financial. Requires in - depth knowledge of consumer lending and complex issue resolution.
TR
TruistCredit Support Officer
Credit Support Officer role supporting Retail bankers and clients in consumer lending inquiries. Requires in - depth knowledge of lending products and strong communication skills.
Audit Manager leading risk - based internal audit assurance and advisory services for a financial services company. Coaching junior team members and managing complex audit engagements.
PI
Progyny, Inc.Clinical Experience & Audit Manager
Clinical Audit Manager at Progyny overseeing clinical audit activities and ensuring quality in family building care. Collaborating with various teams to maintain high standards of compliance and member experience.
IT Specialist focusing on delivering SAP Finance solutions for a global dairy processor. Collaborating with finance teams to enhance business value through IT enablement.