Hybrid Head of Solutions Engineering

at Deliverect

• Job title: Head of Solutions Engineering
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Distributed Systems, Google Cloud Platform, GraphQL
• Location requirements: Hybrid, Atlanta, United States

About the role

• Head of Solutions Engineering at Deliverect focusing on strategic enterprise deals. Leading technical architecture and mentoring within a global team in an evolving commerce landscape.

Responsibilities

• Lead the technical strategy and execution for our largest, most complex global QSR prospects, serving as the hands-on Principal Solutions Engineer and Architect to accelerate deals to closure.
• Analyze the customer’s existing or proposed architecture to proactively identify product/integration gaps. Based on this analysis, design the optimal target-state architecture and integration patterns, ensuring solutions align with benchmarks for cost-efficiency, security, and resilience, and advise customers on modification and integration best practices.
• Serve as the highest technical escalation point within the pre-sales cycle, providing expert technical leadership during high-stakes client meetings and complex objection handling.
• Govern the internal solutioning process by developing and maintaining standardized reference architectures, integration playbooks, and decision logs to ensure consistency, reusability, and technical integrity across the team.
• Translate field-observed technical requirements and architectural gaps into prioritized, clear input for the Product Management and Core Engineering roadmaps, directly influencing future product development.
• Ensure a seamless technical hand-off process, guaranteeing solution integrity and setting large clients up for long-term operational success post-sale.
• Define and implement a predictable, process-driven Solutions Engineering methodology and technical engagement model to ensure consistent quality and scale our sales velocity.
• Lead the formal people management responsibilities for the Solutions Engineering team (including hiring, mentoring, and performance reviews) and establish team goals and KPIs (focusing on metrics such as Sales Conversion Rate, Architectural Compliance Rate, and the reduction of post-sales technical escalations).

Requirements

• 12+ years of progressive technical experience, including at least 5 years in a leadership capacity such as Solutions Architect or Principal Solutions Engineer.
• Deep technical background validated by a Bachelor’s or Master’s degree in Computer Science, Engineering, or a closely related technical field, or demonstrably equivalent experience in software development and architecture.
• Mastery of modern API architectures (REST, GraphQL), distributed systems design, and cloud platform governance (AWS, GCP, or Azure).
• Domain fluency in the QSR/Hospitality technology ecosystem, including complex POS integration, loyalty platforms, and multi-channel commerce systems.
• Exceptional ability to engage with C-level executives and translate complex technical concepts into business value and a compelling technical vision (supporting Strategic Advisory).
• 2+ years of people leadership experience overseeing technical consulting or engineering staff, with a proven focus on operational rigor, process definition, and technical governance.

Benefits

• Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
• Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
• Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
• Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
• Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
• Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
• Our Commitment to Inclusion- We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.