Hybrid Go intellects Inc

at Go Intellects Inc

• Job title: Go intellects Inc
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: $55 per hour
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Washington, United States

About the role

• Senior Software Trainer and Quality Assurance Analyst providing schools with training on Aspen SIS functions. Supporting the DevOps team in testing and validation of SIS features.

Responsibilities

• Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc.
• Provide virtual and in person training to central office and school-based staff (both at central office and at schools).
• Interface with other teams on behalf of the training team to improve processes and relationships.
• Serve as the Tier II point of contact for support to resolve Aspen SIS user issues.
• Deliver the highest level of customer service to users.
• Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly.
• Determine nature of obstacles and best DCPS staff to resolve, tracks and 10.
• Support and carries out the Chancellor’s mission to transform DC Public Schools and close the achievement gap.
• Perform other related duties as assigned.

Requirements

• 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings.
• 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.).
• 4 years of thorough knowledge of Aspen SIS capabilities.
• 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment.
• 5 years producing training materials using video, Word, PowerPoint, Captivate.
• Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.
• Must have a wide range of skills and knowledge in computer software and an understanding for network applications.
• Must have exposure to or experience in the education sector preferred.
• Ability to quickly learn new processes and procedures.
• Ability to work independently in a fast-paced environment.
• Must be extremely well organized and detail oriented.

Benefits

• Flexible work from home options