RU
Raiffeisen Bank UkraineJava Developer
Middle Java Developer role at Raiffeisen Bank, focusing on Java and microservices in Kyiv, Ukraine.
About the role
- Create and maintains training resources (manuals, reference guides, webinars, websites) to support ongoing training using a number of mediums: PowerPoint, video, Captivate, Word, SharePoint, etc.
- Provide virtual and in person training to central office and school-based staff (both at central office and at schools).
- Interface with other teams on behalf of the training team to improve processes and relationships.
- Serve as the Tier II point of contact for support to resolve Aspen SIS user issues.
- Deliver the highest level of customer service to users.
- Log user inquiries in a ticket tracking system. Daily reviews any open issues or requests from end-users and follow-up accordingly.
- Determine nature of obstacles and best DCPS staff to resolve, tracks and 10.
- Support and carries out the Chancellor’s mission to transform DC Public Schools and close the achievement gap.
- Perform other related duties as assigned.
Requirements
- 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings.
- 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.).
- 4 years of thorough knowledge of Aspen SIS capabilities.
- 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment.
- 5 years producing training materials using video, Word, PowerPoint, Captivate.
- Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.
- Must have a wide range of skills and knowledge in computer software and an understanding for network applications.
- Must have exposure to or experience in the education sector preferred.
- Ability to quickly learn new processes and procedures.
- Ability to work independently in a fast-paced environment.
- Must be extremely well organized and detail oriented.
Benefits
- Flexible work from home options
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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