Customer Journey Manager responsible for optimizing customer experiences in the Data team within the Cards Platform. Collaborating across functions to ensure effective journey design and integration.
About the role
- Bilingual Localization Manager focusing on German and French for marketing channels. Collaborating with growth team to ensure quality and accuracy in content localization and transcreation.
Responsibilities
- Adapt and trans create English marketing and product copy into German and French, ensuring a natural tone and cultural authenticity
- Review, refine, and QA translations from internal AI systems or external linguists for accuracy, clarity, and consistency
- Trans create content into other key languages for internal reviewers to subedit
- Ensure all localized materials (in German and French) align with brand voice, terminology, and style guides
- Publish localized content via the CMS and manage localization workflows end to end
- Assess and adapt creative concepts to fit local cultural nuances and consumer expectations
- Provide local insights and guidance to the global growth and editorial teams on market-specific preferences and sensitivities
- Act as a linguistic and cultural ambassador for the DACH and French markets
- Collaborate with Compliance and Legal teams to ensure all content meets local regulatory standards and disclaimers are correctly adapted
- Maintain up-to-date knowledge of regional compliance requirements
- Review all marketing copy, campaigns, and customer communications for accuracy, tone, and compliance approval
- Oversee localization timelines and deliverables across multiple content streams
- Coordinate with editors, designers, and marketing leads to ensure smooth publishing workflows
- Track localization metrics and recommend process or AI model improvements
Requirements
- Fluent (native-level) German and French; fluent English
- Proven experience in localization, transcreation, or editorial roles (ideally in finance, or regulated industries)
- Strong editorial judgement, with a balance of precision and creative flair
- Familiarity with CMS tools
- Ability to work in a fast-paced environment
- Comfortable using AI-assisted translation tools
- Excellent attention to detail, organization, and communication
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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