Bilingual Screener (English/Spanish) contacting uninsured patients for government program eligibility at ECI. Assisting patients while adhering to confidentiality and compliance regulations.
AE
Hybrid Full-Time Bilingual Customer Action Representative, Portuguese/English
Posted 3 months ago
About the role
- Bilingual Customer Action Representative aiding Portuguese- and English-speaking residents in accessing energy efficiency programs. Connecting communities of color to clean energy solutions via phone and in-person support.
Responsibilities
- Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office
- Conduct eligibility screenings for clients to help them better understand what programs are available to them
- Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment
- Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments
- Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes
- Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings
- Assist clients with qualification and application support for rebates, incentives, and financing for their projects
- Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures
- Co-manage projects with partner organizations and vendors to give and receive updates for the clients
- Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges
- Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors
- Miscellaneous tasks associated with executing our programs, as needed
Requirements
- Bilingual professional fluency in English and Portuguese, both written and spoken
- Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice
- Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions
- Demonstrate ability to creatively problem solve and overcome obstacles
- Ability to work independently and as a part of a small, nimble team
- Detail-oriented and able to keep tasks, records, and systems organized
Benefits
- Paid sick time
- Vacation time
- Retirement
- Technology benefits
- Health insurance
- Dental insurance
- Vision insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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