Software Engineer Lead developing technical design and software solutions for PNC's Lending Technology. Collaborating with teams to ensure engineering excellence and provide technical guidance in banking functions.
About the role
- Lead and grow a Forward Deployed Engineering team to build AI-driven enterprise workflows for AirOps. Drive customer success, strategic deployments, and cross-functional product influence.
Responsibilities
- Build AI growth workflows using AirOps for strategic enterprise customers while establishing scalable best practices and templates
- Recruit, hire, onboard, and coach a team of Forward Deployed Engineers and evolve the services delivery playbook and resourcing model
- Own customer success metrics and expansion revenue targets across your team's accounts; analyze trends and report insights to the Executive team
- Partner with Growth, Marketing, Sales, and Product teams to influence roadmap and build strategic workflows aligned to customer needs
- Drive executive relationships with key accounts through QBRs, architectural reviews, and strategic planning on complex implementations
Requirements
- 4+ years experience in Solutions Engineering, Technical Account Management, Product, or similar technical leadership role at a high-growth B2B SaaS startup
- We 💚 former (or future aspiring) founders
- Deep experience with LLMs and AI techniques, including prompt engineering and production deployments
- Expert-level workflow automation (Zapier, etc.)
- Strong analytical skills with experience using data to inform decisions
- Excellent project management skills using tools like Linear, Airtable, and Asana
- Superb written and verbal communication skills with proven ability to influence cross-functional stakeholders and executive customers
Benefits
- Equity in a fast-growing startup
- Competitive benefits package tailored to your location
- Flexible time off policy
- Generous parental leave
- A fun-loving and (just a bit) nerdy team that loves to move fast!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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