Financial Services Account Associate II handling customer requests in Transfer Agency at FIS. Requires 1-3 years in mutual funds or transfer agency processes with excellent communication skills.
Responsibilities
Verifying and inputting customer requests to ensure information is correct and in good order
Performing quality control activities to ensure quality standards are met
Producing template email or written correspondence to customers, when appropriate
Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
Guiding/mentoring peers on less complex processes
Requirements
1 to 3 Years of experience from Mutual fund and transfer agency process or Finance
Excellent communication and interpersonal skills
Excellent knowledge of Customer Services; Global mindset (Desirable)
Benefits
A career at FIS is more than just a job. It’s the change to shape the future of fintech.
Always-on learning and development
Collaborative work environment
Opportunities to give back
Job title
Financial Services Account Associate II – Transfer Agency, Mutual Fund
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