Financial Operations Specialist ensuring high level of customer satisfaction while processing payments and communicating effectively in a hybrid work environment
Responsibilities
Ensuring customers receive prompt, efficient and courteous attention
Demonstrate friendliness and proper phone/e-mail etiquette with every customer
Processing payments received for vehicles
Applying and depositing advance check payments (i.e. undeposited funds)
Working directly with floor plan companies regarding payments
Maintaining a good flow of communication with Collections regarding payment exceptions
Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact
Practicing and promoting teamwork at all times
Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers
Ensuring proper follow-through on directives
Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times
Requirements
High School Diploma or GED
At least one (1) year of experience dealing with financial transactions
Proficiency with Microsoft Office Products preferred
Experience with payment processing or accounts receivable experience preferred
Automotive industry preferred
Effective communication skills both written and oral
Ability to work in a fast-paced environment with adaptability and agility
Strong team player
Proactive with strong problem solving and organizational skills with the ability to see the big picture
Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
Proven track record in showing initiative and ownership of your work
Desire to learn everyday
Benefits
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
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