Hybrid Financial Operations Specialist

at OPENLANE

• Job title: Financial Operations Specialist
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Carmel, United States

About the role

• Financial Operations Specialist ensuring high level of customer satisfaction while processing payments and communicating effectively in a hybrid work environment

Responsibilities

• Ensuring customers receive prompt, efficient and courteous attention
• Demonstrate friendliness and proper phone/e-mail etiquette with every customer
• Processing payments received for vehicles
• Applying and depositing advance check payments (i.e. undeposited funds)
• Working directly with floor plan companies regarding payments
• Maintaining a good flow of communication with Collections regarding payment exceptions
• Proactively providing feedback to Supervisors and other stakeholders regarding customer issues or when system functionality is impacting ability to transact
• Practicing and promoting teamwork at all times
• Bringing a positive and contagious attitude to work each day, supporting both co-workers and customers
• Ensuring proper follow-through on directives
• Knowing and following company policies, standard operating procedures, and applicable state and federal laws at all times

Requirements

• High School Diploma or GED
• At least one (1) year of experience dealing with financial transactions
• Proficiency with Microsoft Office Products preferred
• Experience with payment processing or accounts receivable experience preferred
• Automotive industry preferred
• Effective communication skills both written and oral
• Ability to work in a fast-paced environment with adaptability and agility
• Strong team player
• Proactive with strong problem solving and organizational skills with the ability to see the big picture
• Attention to details with the ability to analyze and gather information to ensure accuracy and completeness
• Proven track record in showing initiative and ownership of your work
• Desire to learn everyday

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement