Hybrid Field Training Analyst – Mid Level

Posted 2 weeks ago

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About the role

  • Ensure the implementation of training strategies across a dispersed operation with a large number of employees;
  • Ensure operational consistency across the company's restaurants by delivering training to all employees;
  • Conduct technical-operational training in all company-owned restaurants (BKB) and provide support to franchised units;
  • Manage the RCTs (Training Representatives) within the regional structure, ensuring process standardization and alignment with corporate guidelines;
  • Ensure the quality of the customer experience through excellence in operational execution;
  • Be familiar with operational routines and practices and work in partnership with business managers;
  • Use Microsoft Office (Excel, PowerPoint, Word) to prepare reports, presentations, and monitor training indicators;
  • Reside in São Paulo, preferably in the Center-North region.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, Psychology, or related fields;
  • Knowledge of training techniques, learning methodologies, and Microsoft Office tools (Excel, PowerPoint, Word);
  • Experience delivering technical and behavioral training in the field, training operational teams, and managing training multipliers (RCTs).

Benefits

  • Flexible work model (Flex Office);
  • Meal or food allowance;
  • Multi-benefit card;
  • Transportation voucher, parking, or company shuttle;
  • Health and dental insurance with no co-payment (including dependents);
  • Life insurance (effective from the first day of employment);
  • Attractive annual bonus;
  • Partnerships with universities and educational institutions;
  • Health and wellness programs (telemedicine and online psychotherapy);
  • TotalPass (platform providing access to over 20,000 gyms and partners in psychology, nutrition, and wellness);
  • Birthday day off.

Job title

Field Training Analyst – Mid Level

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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