Field Service Technician at HESS managing repair and maintenance of payment and banking systems. Working closely with product management in Munich and Hamburg area.
About the role
- Field Service Engineer joining Integrated Diagnostic Systems, providing expert support across the North of the UK. Involves travel for service needs, focusing on microbiology products.
Responsibilities
- Commissioning & installation of instruments to agreed timescales
- Carry out preventive maintenance to agreed schedules
- Independently complete corrective actions of instruments
- Ensure excellent customer experience and high Net Promoter Scores
- Produce timely, detailed and accurate service reports via an iPad-based App
- Manage consignment and car stock inventory optimally
- Form strong positive relationships with internal & external customers
Requirements
- Electro-mechanical/electronic engineering background
- Good fault-finding skills
- Working knowledge of IT/Networks
- Strong communicator with excellent customer service
- Flexible approach to work with a can-do attitude
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Professional development opportunities
Job title
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Experience level
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Degree requirement
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