Consult with customers and key stakeholders to design and implement highly complex autoverification to maximize the RDC solution for the customer
Provide integration project leadership including project scope definition, acceptance, timelines, and approval
Determine customer needs and set appropriate installation expectations including project management; monitor project statuses through regular updates; ensure collaboration occurs between customers, Roche, and vendors; maintain internal tracking systems for services and customer follow-up
Perform validation process of applicable IT solutions to evaluate effectiveness
Provide routine follow-up support to ensure customers are adopting full use of IT product features; ensure all customers are fully satisfied with their IT connectivity solution and IT product optimization
Collaborate cross-functionally to identify areas of opportunity; lead and drive solutions
Provide feedback to the organization (i.e. Global, Marketing, stakeholders, etc.) on potential product enhancements and customer requirements
Develop and implement training, including materials and/or installation guides for supported IT products, develop consulting tools and service offerings
Requirements
Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
3 + years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.
Preferred: 2+ years of Laboratory Experience
Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems.
Understands rule algorithms or Boolean Logic.
Ability to work with ambiguity as product line ramps up and new options become available
Working knowledge and experience with Roche Middleware product cobas
1+ years of Lab Management and/or Supervisory experience
Ability to troubleshoot complex problems, consult and drive resolution
Benefits
Discretionary annual bonus may be available based on individual and Company performance
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