Hybrid Field Autoverification Consultant

at Roche

• Job title: Field Autoverification Consultant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $80,300 - $149,100 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Indianapolis, United States

About the role

• Field Autoverification Consultant optimizing clinical laboratory goals with 33% travel for Roche. Providing consulting services and ensuring customer satisfaction in autoverification solutions.

Responsibilities

• Consult with customers and key stakeholders to design and implement highly complex autoverification to maximize the RDC solution for the customer
• Provide integration project leadership including project scope definition, acceptance, timelines, and approval
• Determine customer needs and set appropriate installation expectations including project management; monitor project statuses through regular updates; ensure collaboration occurs between customers, Roche, and vendors; maintain internal tracking systems for services and customer follow-up
• Perform validation process of applicable IT solutions to evaluate effectiveness
• Provide routine follow-up support to ensure customers are adopting full use of IT product features; ensure all customers are fully satisfied with their IT connectivity solution and IT product optimization
• Collaborate cross-functionally to identify areas of opportunity; lead and drive solutions
• Provide feedback to the organization (i.e. Global, Marketing, stakeholders, etc.) on potential product enhancements and customer requirements
• Develop and implement training, including materials and/or installation guides for supported IT products, develop consulting tools and service offerings

Requirements

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
• 3 + years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.
• Preferred: 2+ years of Laboratory Experience
• Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems.
• Understands rule algorithms or Boolean Logic.
• Ability to work with ambiguity as product line ramps up and new options become available
• Working knowledge and experience with Roche Middleware product cobas
• 1+ years of Lab Management and/or Supervisory experience
• Ability to troubleshoot complex problems, consult and drive resolution

Benefits

• Discretionary annual bonus may be available based on individual and Company performance