Senior ITSM Consultant leading client engagements to design and implement ITSM operating models at DXC Technology. Engaging in technology - driven transformations across Spain.
About the role
- Field Autoverification Consultant optimizing clinical laboratory goals with 33% travel for Roche. Providing consulting services and ensuring customer satisfaction in autoverification solutions.
Responsibilities
- Consult with customers and key stakeholders to design and implement highly complex autoverification to maximize the RDC solution for the customer
- Provide integration project leadership including project scope definition, acceptance, timelines, and approval
- Determine customer needs and set appropriate installation expectations including project management; monitor project statuses through regular updates; ensure collaboration occurs between customers, Roche, and vendors; maintain internal tracking systems for services and customer follow-up
- Perform validation process of applicable IT solutions to evaluate effectiveness
- Provide routine follow-up support to ensure customers are adopting full use of IT product features; ensure all customers are fully satisfied with their IT connectivity solution and IT product optimization
- Collaborate cross-functionally to identify areas of opportunity; lead and drive solutions
- Provide feedback to the organization (i.e. Global, Marketing, stakeholders, etc.) on potential product enhancements and customer requirements
- Develop and implement training, including materials and/or installation guides for supported IT products, develop consulting tools and service offerings
Requirements
- Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
- 3 + years of experience implementing and evaluating complex laboratory, IT products, medical diagnostic equipment, reagents and/or systems.
- Preferred: 2+ years of Laboratory Experience
- Advanced knowledge of the integration of laboratory information systems, analytical instrumentation and automation systems.
- Understands rule algorithms or Boolean Logic.
- Ability to work with ambiguity as product line ramps up and new options become available
- Working knowledge and experience with Roche Middleware product cobas
- 1+ years of Lab Management and/or Supervisory experience
- Ability to troubleshoot complex problems, consult and drive resolution
Benefits
- Discretionary annual bonus may be available based on individual and Company performance
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