IT Support Specialist managing application documentation and user inquiries in a hybrid work environment. Ensuring operational efficiency of IT systems while supporting the workforce in Würzburg.
Responsibilities
Bearbeitung von Meldungen und Störungen
Betreuung und Beratung von Anwender/innen
Planung von IT-Anwenderschulungen, Erstellung von Schulungsunterlagen und Durchführung dieser
Weiterentwicklung von Anwendungsdokumentationen
Planung und Koordination von Rollout Terminen
Installation von Hard- und Software und deren Auslieferung
Selbstständige Programmierung, Konfiguration, Überwachung und Optimierung der Betrieb IT-Systeme
Testen und Monitoring der Clientsecurity in Softwareverteilung
Planung und Übernahme neuer Releases und Patche
Verwaltung von IT-Asset und IT-Meldungen
Anlegen und Pflegen von Stammsätzen im Assetsystem
Requirements
Abgeschlossene Ausbildung als Fachinformatiker Systemintegration oder vergleichbare Aus- bzw. Weiterbildung
Fachkenntnisse im Bereich der Standard-Hard- und Software sowie der IT-Security
Ausgeprägte Kommunikationsfähigkeiten in Wort und Schrift
Analytische Denkweise, kooperations- und teamfähig
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