Hybrid Executive Back-End, Non Voice, Customer Service – Webchat

Posted last month

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About the role

  • Dealing with end customers via chat
  • Answering customer queries related to their contracts
  • Outbound calling depending on the complexity
  • Ensure process transactions as per desktop procedures
  • Meet assigned targets in accordance with SLA
  • Manage customer chats for any queries related to services
  • Provide resolution by updating systems accordingly
  • Verify customer details
  • Ensure compliance with predefined parameters
  • Adhere to company policies and procedures
  • Use effective statements to resolve queries in the first contact

Requirements

  • Post Bachelor's
  • Experience in customer support
  • Soft skills measurement
  • Adherence to schedules and processes
  • First contact resolution
  • Quality assurance and attendance adherence

Benefits

  • NA

Job title

Executive Back-End, Non Voice, Customer Service – Webchat

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Postgraduate Degree

Location requirements

HybridPuneIndia

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