CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Support integration of hardware, software, and network components
- Collaborate with technical and architectural teams to enhance technical infrastructure
- Advocate for agile development approach and engage in modernizing initiatives
- Optimize resources and costs through effective design and implementation
- Map business vision and strategy to value streams and capabilities
- Document current and future state architectures
- Lead application modernization initiatives
Requirements
- Bachelor’s degree in Computer Science; or a related field
- Less than 5 years of experience in designing, developing, and testing software applications
- Experience as an architect or senior technical lead for large IT projects spanning multiple enterprise systems
- Key knowledge of all Software Development Life Cycle (SDLC) activities
- Knowledge and experience with enterprise architecture pattern development, cloud-native architectures, and agile delivery
- Experience with enterprise-grade technical integrations involving a variety of modern technical capabilities
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
Job title
Job type
Experience level
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PG
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