About the role

  • Streamline clients through consultation and strategic technology planning to maintain client profitability
  • Expand existing relationships through proactive engineering consulting and problem-solving
  • Clearly and succinctly consult on all technical levels with decision makers
  • Deliver Best in Class customer service to uphold raving fan culture
  • Analyze, troubleshoot, and resolve complex technical problems both onsite and remote
  • Provide timely resolutions of system and/or application problems and follow through to completion
  • Assist in documentation and training to enhance client experience
  • Provide technology consultation, leadership, and guidance to clients in multiple industries
  • Develop technology roadmap based on business goals
  • Manage, review, and oversee IT initiatives and special projects
  • Design and prepare quotes for technology solutions, adhering to the client’s budget
  • Install, configure, and maintain network elements, computer systems and other related equipment
  • Document daily work through ConnectWise ticketing system
  • Participate in the on-call rotation with team
  • Provide desk engineer services
  • Perform sales engineering by designing solutions and technology business plans for clients
  • Perform vCIO tasks for assigned clients

Requirements

  • Must have excellent high-level engineering skills
  • Customer oriented, solid business acumen and excellent communication skills
  • Proven track record of performance against goals year over year
  • Knowledge of IT best practices and ability to use best judgement to service clients’ needs
  • Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals
  • Experience with Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
  • Experience with Windows Server 2008, 2012, 2016 and 2019
  • Experience with Cloud Solutions (Azure, AWS)
  • Experience with Active Directory
  • Desktop support and user support
  • Experience with Windows Client Operating Systems (Window 7, 10)
  • PSA or RMM experience
  • Certifications: MCSA, MCP, A+, Network+, CCNA, Security+, VCP (recent certification or recertification)

Benefits

  • Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)
  • Options include, PPO, HDHP, HMO and ACO
  • Multiple carrier options
  • FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options
  • $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)
  • Paid holidays
  • Paid time off
  • Paid sick leave
  • Flexible “hybrid” work environment
  • Retirement plan (401K)
  • Professional training & development opportunities

Job title

Engineering Consultant

Job type

Experience level

Mid levelSenior

Salary

$45 - $50 per hour

Degree requirement

High School Diploma

Location requirements

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