Engineering Consultant at FIT Solutions providing technology consultation and solutions. Working collaboratively with clients to maintain profitability and enhance user experiences in a hybrid work environment.
Responsibilities
Streamline clients through consultation and strategic technology planning to maintain client profitability
Expand existing relationships through proactive engineering consulting and problem-solving
Clearly and succinctly consult on all technical levels with decision makers
Deliver Best in Class customer service to uphold raving fan culture
Analyze, troubleshoot, and resolve complex technical problems both onsite and remote
Provide timely resolutions of system and/or application problems and follow through to completion
Assist in documentation and training to enhance client experience
Provide technology consultation, leadership, and guidance to clients in multiple industries
Develop technology roadmap based on business goals
Manage, review, and oversee IT initiatives and special projects
Design and prepare quotes for technology solutions, adhering to the client’s budget
Install, configure, and maintain network elements, computer systems and other related equipment
Document daily work through ConnectWise ticketing system
Participate in the on-call rotation with team
Provide desk engineer services
Perform sales engineering by designing solutions and technology business plans for clients
Perform vCIO tasks for assigned clients
Requirements
Must have excellent high-level engineering skills
Customer oriented, solid business acumen and excellent communication skills
Proven track record of performance against goals year over year
Knowledge of IT best practices and ability to use best judgement to service clients’ needs
Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals
Experience with Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.)
Experience with Windows Server 2008, 2012, 2016 and 2019
Experience with Cloud Solutions (Azure, AWS)
Experience with Active Directory
Desktop support and user support
Experience with Windows Client Operating Systems (Window 7, 10)
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