Triage and evaluate escalations from investigators and law enforcement involving imminent threats of physical harm and other emergencies, and document and communicate results to stakeholders
Review legal process from law enforcement agencies for information and respond in strict accordance with applicable law, terms of service, privacy policy, and procedures; determine when to escalate non-standard requests
Operate independently and urgently in sensitive cases
Review or be exposed to sensitive or offensive content
Work cross-functionally with Legal, Product Policy, and Intel & Investigations to define, execute, and scale processes and programs for imminent threat referrals, legal process responses, and emergency disclosure requests
Drive time-sensitive cases and initiatives to build legal solutions that scale across OpenAI
Requirements
8+ years of experience triaging and evaluating investigations involving online threats and/or law enforcement response functions at fast-paced technology companies or technology-focused law firms
Experience dealing with sensitive and offensive content and interacting with law enforcement
Ability to perform in an information sensitive environment and manage work activities within strict privacy and security protocols
Strong technical proficiency and ability to work effectively across multiple applications and databases, maintaining high levels of data accuracy and attention to detail
Ability and willingness to work across global time zones, including occasional off-hours or weekend on-call coverage
Strong sense of ownership, inquisitive and enthusiastic about technology, and able to demonstrate sound judgment in ambiguous situations
Strong communication skills with the ability to distill complex concepts into clear, concise messages
Demonstrated ability to work collaboratively in a cross-functional environment
Ability to operate independently and urgently in sensitive cases
Benefits
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, multiple paid coordinated company office closures, plus paid sick or safe time
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Offers Equity
Performance-related bonus(es) for eligible employees
Job title
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