E-Commerce customer service administrator providing speedy support across platforms like website and eBay. Managing orders and customer inquiries for online business growth.
Responsibilities
Providing speedy customer service across a range of e-Commerce platforms (i.e website, eBay, Amazon, accounts)
Processing and despatching orders on various platforms each day
Continuous customer liaison to keep them up to date regarding deliveries
Managing new projects for new enquiries
Working with online sales manager to ensure various areas of the online business are up to date and regularly developing to continue growth in sales and traffic online
Opportunity to grow within the online business supporting in areas such as copywriting, market research, marketing and telesales
Requirements
Ability to work efficiently in a fast-moving environment
Strong organisational and time management skills
Excellent Communication skills
Adept at problem solving
Hardworking and proactive attitude
Positive under pressure
Efficient in working online
Business minded
Previous experience working in a project management/customer service role would be advantageous
Previous experience working for an online business would be advantageous
Knowledge of corrugated packaging would be advantageous
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