Hybrid Director, User Experience

Posted 2 months ago

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About the role

  • UX leader driving healthcare project success and overseeing user experience from strategy to execution. Collaborating across teams to ensure exceptional product adoption and customer retention.

Responsibilities

  • Manage overall UX design strategy, priorities, and execution across the product portfolio for key user personas, leveraging emergent Ai technology
  • Bring user research and design to early discovery efforts to understand user needs and design solution options.
  • Lead high-performing, multi-disciplinary UX teams and foster their growth through rapidly evolving Ai tech change
  • Build strong partnerships with product and engineering leaders to prioritize UX efforts and influence a user-centered approach throughout the PDLC.
  • Build strong partnerships with GTM leaders to understand customer feedback and prioritize UX efforts to influence the product roadmap.
  • Other Duties as Assigned

Requirements

  • Bachelor’s or Master’s Degree in User Experience, Business, or Technology
  • Extensive experience in customer needs and strategy for healthcare solutions in Post Acute, Skilled Nursing, Value Based Care, Healthcare Revenue, or related
  • Experience with all aspects of people leadership, including recruitment, development and coaching in the Product Operating Model
  • Demonstrated ability to manage a portfolio of complex projects with cross-functional buy-in
  • Experience defining and using product analytics to identify potential UX issues and prioritize customer QOL efforts

Benefits

  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!

Job title

Director, User Experience

Job type

Experience level

Lead

Salary

CA$193,000 - CA$215,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridCanada

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