Hybrid Director of Operations

at Campus

• Job title: Director of Operations
• Job type: Full Time
• Experience level: Lead
• Salary: $140,000 - $170,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Director of Operations ensuring smooth Financial Aid and Student Accounts processes at Campus. Collaborate with teams to improve workflows and implement technology solutions for student success.

Responsibilities

• Partner with the Financial Aid and Student Accounts leaders to keep day-to-day operations running smoothly.
• Serve as a strategic advisor to the VP of Ops on operational risks, opportunities, and resource planning.
• Support critical processes such as aid applications, disbursements, billing, refunds, and payment plans — ensuring accuracy, timeliness, and compliance.
• Improve workflows and design scalable processes that increase efficiency and quality.
• Create and maintain SOPs that keep cross-functional teams (Admissions, Registrar, Student Success, Financial Aid, Product, etc.) aligned and consistent in how student-facing processes are executed.
• Partner with Product/Eng to roll out tech solutions that streamline operations and improve the student experience.
• Establish performance metrics and dashboards to monitor progress, identify issues early, and continuously improve service.
• Flex into new operational areas over time as Campus continues to scale.

Requirements

• 8+ years of progressive operations leadership experience, with a track record of improving or building processes in complex organizations.
• Strong people management skills with the ability to coach, mentor, and inspire high-performing teams.
• Exceptional problem-solving and analytical skills, with a bias toward action and measurable results.
• Experience implementing technology-driven process improvements.
• Strong project management skills, with the ability to juggle multiple priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Bachelor’s degree required; advanced degree a plus.

Benefits

• Medical, dental, and vision insurance
• 401(k) match
• Fertility benefits via Carrot
• Flexible Time Away + paid holidays
• In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
• Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Social events - happy hours, birthday celebrations, holiday parties, & more!
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life