Hybrid Director, In-Home Sales Enablement

Posted 2 months ago

Apply now

About the role

  • Design and continuously refine a standardized in-home sales process that supports consultative selling and customer trust
  • Lead adoption of best practices and sales workflows across 14 brands, ensuring alignment with real-world field conditions
  • Create and update a process playbook for in-home sales operations that can scale with company growth
  • Oversee the AI sales coaching and analytics platform used by IHSPs and sales managers; refine AI-enabled scripts, prompts, and learning loops
  • Partner with vendors or internal product teams to iterate based on performance data and frontline feedback
  • Build and lead the training curriculum for new and tenured IHSPs, including onboarding modules, shadowing protocols, and advanced techniques
  • Conduct field-based coaching sessions, ride-alongs, and virtual clinics
  • Equip local sales managers with tools and guidance to independently drive performance improvements
  • Analyze in-home sales performance across brands using Luxor CRM and other reporting tools; identify key success drivers and performance gaps and translate findings into actionable brand-level guidance
  • Establish and monitor KPIs, particularly closing rate, conversion timelines, and consultative sales quality metrics
  • Work closely with brand leaders and local sales managers to tailor strategies to market and team dynamics; serve as a trusted advisor and coach without being in the direct reporting chain
  • Collaborate cross-functionally with Marketing, Technology, and Operations to ensure sales enablement is integrated across the business
  • Primary success metric: improvements in in-home closing rates across brands
  • Report to President of Mitigation (dotted-line collaboration with brand leadership across 14 HighGround-owned businesses)
  • Travel for training, coaching visits, sales audits, and collaboration with brand sales leaders (25–50% travel)

Requirements

  • 5+ years of experience in sales enablement, performance management, or sales operations—ideally in a multi-location, home services, or franchise-style environment
  • Deep knowledge of consultative, in-home sales methodologies and customer psychology
  • Strong working knowledge of CRM systems and experience with AI-enhanced sales tools (e.g., Gong, Balto, Chorus, etc.)
  • Proven ability to coach high-performing field teams and build trust with local leaders without formal authority
  • Experience creating structured training programs and sales playbooks from scratch
  • High emotional intelligence, influence skills, and passion for frontline success
  • Willingness and ability to travel 25–50% of the time

Benefits

  • Enjoy competitive compensation
  • Benefits
  • Meaningful travel and leadership opportunities

Job title

Director, In-Home Sales Enablement

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job