Hybrid Director, Customer Partner – Financial Services & Insurance

Posted 2 months ago

Apply now

About the role

  • Serve as the main point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships with existing as well as new customers
  • Negotiate contracts and close agreements to maximize profit and growth
  • Develop trusted advisor relationships with customer stakeholders and executive sponsors
  • Ensure timely and successful delivery of solutions according to customer needs and objectives
  • Communicate progress of initiatives to internal and external stakeholders
  • Develop new business with existing clients and identify areas for improvement to meet sales quotas
  • Forecast and track key account metrics and prepare reports on account status
  • Collaborate with other sales teams to identify and grow opportunities within your customer set
  • Manage challenging client requests or issue escalations as needed

Requirements

  • Proven work experience (7+ years) in account management or a relevant role
  • Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
  • Experience with CRM software and Microsoft 365
  • Excellent listening, negotiation, and presentation skills
  • Experience delivering client-focused solutions
  • Ability to manage multiple projects and demands while maintaining attention to detail
  • Strong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teams
  • Knowledge of business and technology trends and industry best practices, especially within IT
  • Strong verbal and written communication skills
  • BA/BS or MA/MS degree in IT, Business Administration, Sales, or a relevant field

Benefits

  • Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
  • Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
  • Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
  • Opportunities for hands-on experience, learning opportunities, and the chance to certify in all four major platforms.

Job title

Director, Customer Partner – Financial Services & Insurance

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job