Director, Claims Risk Management for Sun Life Canada responsible for excellence in claims risk assessment and leading claims adjudicators. Collaborating with internal and external parties to enhance the claims experience.
About the role
- Director managing Enterprise Resiliency and enhancing technology risk management frameworks at USAA. Leading a team in risk control and compliance management across multiple business areas.
Responsibilities
- Directs staff and initiatives that support risk and control management programs, to include governance support, risk oversight, risk infrastructure development, risk identification, quantification, aggregation, and emerging risks.
- Advises senior management and influences process change.
- Builds and manages a high performing team of risk and internal control professionals through recruitment, training, coaching, performance management and related managerial activities.
- Manages consulting relationships with internal and external clients regarding budget and implementation deliverables and risk mitigation plans as appropriate.
- Partners with key collaborators in the business and leads all aspects of the identification, assessment and documentation of risks and controls, including risks associated with new or modified products, services, distribution channels, regulations and/or third-party operations.
- Reviews, communicates and recommends the development of governance policies and procedures in partnership with senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
- Provides counsel to business unit managers on risk management issues and supports the evaluation of new product strategies on their impact to USAA's risk profile.
- Educates risk owners on risk/control best practices and may work with other lines of defense in the development and implementation of controls.
- Manages processes for collecting accurate and complete internal loss data from business areas.
- Directs analysis and data mining initiatives that identify, validate, and manage emerging risk exposures, as necessary.
- Assists in the early identification of risk trends by establishing and monitoring key performance and risk indicators.
- Coordinates the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and the USAA Board of Directors.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements
- Bachelor's Degree in Risk Management, Business, Finance or related field of study; OR 4 years of related experience may be substituted in lieu of degree.
- 8 years of experience supporting risk and/or compliance related activities in a financial services operating environment or other relevant industry; OR 8 years of experience in a relevant quantitative subject area; OR Advanced degree or designation in a risk management or quantitative subject area, and 6 years of experience supporting risk and/or compliance related activities; OR PhD in a risk management or quantitative subject area, and 4 years of experience supporting risk and/or compliance related activities.
- 3 years of direct team lead or people management experience.
- Strong knowledge of Business Continuity, Disaster Recovery, and Operational Resiliency practices, including regulatory expectations (OCC, FFIEC, ISO 22301, or similar standards).
- Certifications such as CBCP (Certified Business Continuity Professional), CRISC, or CISSP preferred.
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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