Senior ServiceNow Architect leading multiple concurrent ServiceNow projects and driving technical solutions at EXL. Providing strategic leadership and mentoring for high-velocity project delivery.
Responsibilities
Own the delivery of multiple concurrent ServiceNow projects
Lead project planning, resource allocation, and risk management
Coordinate cross-functional delivery teams
Implement and maintain program governance frameworks
Act as the primary escalation point for delivery issues
Define and own end-to-end technical architecture for ServiceNow initiatives
Translate business requirements into solutions with clear technical specifications
Establish and enforce development standards across projects
Lead and mentor development teams
Conduct code reviews and architectural sign-offs
Drive integration development with third-party systems
Partner with senior business leaders to define the ServiceNow roadmap
Engage with enterprise architects for alignment with IT strategies
Communicate complex technical solutions to non-technical stakeholders
Identify and implement process automation and efficiency improvements
Monitor platform performance and apply tuning measures
Evaluate and integrate new ServiceNow features and AI/ML capabilities.
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