Customer Success Manager at DigitalCheckIn supporting clients with effective product utilization. Engaging with customers for feedback and improvements in a SaaS environment with hybrid working.
About the role
- Customer Success Assistant ensuring positive client experiences for Eletromidia's advertising platform. Engaging clients and updating CRM while collaborating with internal teams.
Responsibilities
- Ensure a positive experience from the first contact, welcoming and guiding potential Aqui Ads customers via the CRM.
- Support customers who purchased autonomously through the website, helping resolve basic questions about the platform and active campaigns.
- Qualify inbound leads (via email, WhatsApp, chat, phone, or Google Meet), understanding their needs and routing them to the most appropriate sales flow.
- Update the CRM (HubSpot) with relevant information about opportunities, interactions, and customer history.
- Curate and enrich the company and business database, providing insights that support the commercial team.
- Collaborate with Growth, Product, and Sales teams to continuously improve lead quality, enhance the customer experience, and strengthen the customer journey within the platform.
Requirements
- Bachelor's degree in Communication, Advertising, Marketing, Business Administration, or related fields.
- Strong written and verbal communication skills (clear, engaging, and consultative).
- Agile, proactive, and driven profile with initiative to propose improvements.
- Previous experience in customer service, pre-sales (SDR), customer success, or related areas is a plus.
- Proactive, dynamic, curious, and passionate about customer relationships.
- Willingness to learn and grow continuously.
- LOVE Customer Success (non-negotiable *).
- Be fiercely driven and determined to turn contacts into opportunities!*
Benefits
- 🏥 Health and dental coverage: more care and well-being so you can live with peace of mind;
- 🔐 Life insurance: because the future deserves care too;
- 🍽️ Flexible meal/food card (Meal/Allowance): choose where to use it and enjoy meals your way;
- 🚌 Commuter transportation voucher: guaranteed mobility for flexible travel to and from work;
- 💰 Annual profit-sharing (PLR): we hit targets together, we celebrate together;
- 💪 Total Pass: a little boost to support your fitness activities;
- 🎉 Birthday day off: a gift from us so you can enjoy your day;
- 🎁 Ticket giveaways for a variety of experiences: culture, entertainment, and leisure.
- 💻 Hybrid work model + relaxed work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager helping customers utilize Triumph's data tools effectively. Responsible for onboarding, analytics support, and relationship building in a remote role.
Client Engagement Manager at Early Warning enhancing client experience and growth opportunities in financial services. Collaborating with sales and leadership for customer satisfaction and retention.
Operations and Customer Success Lead managing corporate wellness programs in India for International SOS. Liaising with clients and overseeing service delivery with a strong focus on digital health initiatives.
Analista de Requisitos SR at SCForce focusing on marketing and CRM solutions through innovative technologies. Collaborating with teams to enhance client sales potential and brand strength.
Customer Success Director leading strategic partnerships for an enterprise SaaS provider in Australia. Guiding clients through regulatory landscapes and maximizing platform value for long - term growth.
Director of Customer Success managing customer accounts and processes for Nextpower's solar technology. Leading the establishment of systems for onboarding and managing module frame customers.
Director of Customer Success at Behaviorally leading strategic client relationships and driving commercial growth. Elevating the impact of behavioral insights for top brands.
Customer Success Representative for Anova handling customer relations in IIoT solutions. Assisting customers with hardware, software, and ensuring successful integration and relationships.
Product Manager leading Salesforce CRM platform capabilities at Ford Credit. Collaborating with cross - functional teams to drive innovation and improve customer experiences.