ServiceNow CSM Architect leading optimization of customer management solutions in utilities. Collaborating across teams for innovative solutions that enhance customer engagement.
About the role
- Customer Success Assistant ensuring positive client experiences for Eletromidia's advertising platform. Engaging clients and updating CRM while collaborating with internal teams.
Responsibilities
- Ensure a positive experience from the first contact, welcoming and guiding potential Aqui Ads customers via the CRM.
- Support customers who purchased autonomously through the website, helping resolve basic questions about the platform and active campaigns.
- Qualify inbound leads (via email, WhatsApp, chat, phone, or Google Meet), understanding their needs and routing them to the most appropriate sales flow.
- Update the CRM (HubSpot) with relevant information about opportunities, interactions, and customer history.
- Curate and enrich the company and business database, providing insights that support the commercial team.
- Collaborate with Growth, Product, and Sales teams to continuously improve lead quality, enhance the customer experience, and strengthen the customer journey within the platform.
Requirements
- Bachelor's degree in Communication, Advertising, Marketing, Business Administration, or related fields.
- Strong written and verbal communication skills (clear, engaging, and consultative).
- Agile, proactive, and driven profile with initiative to propose improvements.
- Previous experience in customer service, pre-sales (SDR), customer success, or related areas is a plus.
- Proactive, dynamic, curious, and passionate about customer relationships.
- Willingness to learn and grow continuously.
- LOVE Customer Success (non-negotiable *).
- Be fiercely driven and determined to turn contacts into opportunities!*
Benefits
- 🏥 Health and dental coverage: more care and well-being so you can live with peace of mind;
- 🔐 Life insurance: because the future deserves care too;
- 🍽️ Flexible meal/food card (Meal/Allowance): choose where to use it and enjoy meals your way;
- 🚌 Commuter transportation voucher: guaranteed mobility for flexible travel to and from work;
- 💰 Annual profit-sharing (PLR): we hit targets together, we celebrate together;
- 💪 Total Pass: a little boost to support your fitness activities;
- 🎉 Birthday day off: a gift from us so you can enjoy your day;
- 🎁 Ticket giveaways for a variety of experiences: culture, entertainment, and leisure.
- 💻 Hybrid work model + relaxed work environment.
Job title
Job type
Experience level
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