Hybrid Customer Service Systems Engineer

at OpenAI

• Job title: Customer Service Systems Engineer
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $288,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Java, Python
• Location requirements: Hybrid, San Francisco, United States

About the role

• Support Systems Engineer designing and optimizing technical solutions for customer support operations at OpenAI. Collaborate with cross-functional teams to enhance user experiences with AI technology.

Responsibilities

• Work with the tech lead and cross functional stakeholders to architect and implement beautiful user experiences and scalable automated processes within the CS Systems and broader GTM Systems ecosystem.
• Design and develop technical solutions inside of Service Cloud and connected systems, using code and declarative automation.
• Serve as a technical advisor to stakeholders, cross-functional teams
• Ensure system reliability and performance by applying best practices in monitoring, automated testing, deployment, and incident response.

Requirements

• An understanding of modern engineering frameworks and languages, such as Python and Java.
• A firm grasp of clean code and architecture principles.
• Proven track record of designing and implementing scalable solutions in fast-growing companies.
• 8+ years of experience in Service Cloud development with a focus on Apex, LWCs, and system integrations.
• Strong project management and stakeholder communication abilities. Excellent problem-solving and system architecture skills.
• Deep understanding of customer service systems processes and systems.
• Salesforce certifications (Platform Developer II, Salesforce Service Cloud Consultant, Platform App Builder, Application Architect) preferred.
• Prior experience or familiarity in the AI industry

Benefits

• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees
• Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.