About the role

  • Handling customer inquiries via email (Zendesk) and telephone
  • Creating orders and resolving payment or delivery issues
  • Processing complaints, returns and spare parts solutions
  • Communicating with shipping providers and internal departments
  • Maintaining customer data and documenting tickets

Requirements

  • You work reliably, politely and solution-oriented
  • You are willing to learn and take on responsibility
  • You speak and write very good German
  • Experience in customer service or with tools like Zendesk is a plus – but not required
  • You are willing to work in the Berlin office for the first months (for onboarding)

Benefits

  • Starting at the statutory minimum wage (with development prospects)
  • 20–25 hours per week – flexibly scheduled
  • Onboarding in the Berlin office – remote work possible afterwards
  • A small, motivated team with clear communication and flat hierarchies
  • Insight into a growing e‑commerce area with a well-known brand

Job title

Customer Service

Job type

Experience level

Mid levelSenior

Salary

€13,333 - €16,666 per year

Degree requirement

No Education Requirement

Location requirements

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