Hybrid Customer Service

at Kettler Trading GmbH

• Job title: Customer Service
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: €13,333 - €16,666 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Berlin, Germany

About the role

• Customer Service role at Kettler Trading GmbH handling inquiries about their products and orders via email and phone, facilitating smooth communication and problem resolution.

Responsibilities

• Handling customer inquiries via email (Zendesk) and telephone
• Creating orders and resolving payment or delivery issues
• Processing complaints, returns and spare parts solutions
• Communicating with shipping providers and internal departments
• Maintaining customer data and documenting tickets

Requirements

• You work reliably, politely and solution-oriented
• You are willing to learn and take on responsibility
• You speak and write very good German
• Experience in customer service or with tools like Zendesk is a plus – but not required
• You are willing to work in the Berlin office for the first months (for onboarding)

Benefits

• Starting at the statutory minimum wage (with development prospects)
• 20–25 hours per week – flexibly scheduled
• Onboarding in the Berlin office – remote work possible afterwards
• A small, motivated team with clear communication and flat hierarchies
• Insight into a growing e‑commerce area with a well-known brand