Customer Support representative managing client onboarding and inquiries for reybex products at EDIT Systems GmbH in Essen, Germany. Responsibilities include technical support and customer training.
About the role
- Customer Service role at Kettler Trading GmbH handling inquiries about their products and orders via email and phone, facilitating smooth communication and problem resolution.
Responsibilities
- Handling customer inquiries via email (Zendesk) and telephone
- Creating orders and resolving payment or delivery issues
- Processing complaints, returns and spare parts solutions
- Communicating with shipping providers and internal departments
- Maintaining customer data and documenting tickets
Requirements
- You work reliably, politely and solution-oriented
- You are willing to learn and take on responsibility
- You speak and write very good German
- Experience in customer service or with tools like Zendesk is a plus – but not required
- You are willing to work in the Berlin office for the first months (for onboarding)
Benefits
- Starting at the statutory minimum wage (with development prospects)
- 20–25 hours per week – flexibly scheduled
- Onboarding in the Berlin office – remote work possible afterwards
- A small, motivated team with clear communication and flat hierarchies
- Insight into a growing e‑commerce area with a well-known brand
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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