Business Analyst focusing on Digital projects and technology initiatives in a team environment. Identifying business needs and determining solutions while maintaining a focus on customer satisfaction.
About the role
- Customer Experience Consultant leading strategic marketing initiatives focused on data insights at Hitss Brasil. Collaborating with various teams to enhance customer experience and drive innovation.
Responsibilities
- Lead Customer Experience and Strategic Marketing initiatives, serving as the technical reference for data analysis and insights.
- Conduct complex market research to identify consumer trends, behaviors, and innovation opportunities.
- Translate data into strategic recommendations to support executive decision-making and guide CX roadmaps.
- Plan and facilitate workshops and co-creation sessions with stakeholders to drive ideation and prioritize improvements.
- Manage and automate executive dashboards and reports, consolidating CX metrics (NPS, CSAT, CES, VSS) and performance indicators.
- Collaborate with product, customer service, technology, and operations teams to propose systemic and scalable solutions.
- Monitor the impact of implemented initiatives to ensure measurable and sustainable results.
- Mentor and support the development of junior team members by sharing best practices and analytical methodologies.
Requirements
- Bachelor's degree in Business Administration, Engineering, Statistics, Marketing, Economics, Communications, or related fields.
- Proficiency in Power BI, Qlik, Tableau, and advanced Excel (dashboard creation, automations, and data storytelling).
- Experience with NPS, CSAT, CES, VSS analyses and with quantitative and qualitative research methodologies.
- Knowledge of data analysis languages (SQL, Python, R) and Design Thinking methodologies.
- Certifications in CX Management, Power BI Expert, Customer Insights Strategy, Advanced Analytics, or similar.
Benefits
- Gender and race/ethnicity equity
- Positions eligible for candidates with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Business Analyst focusing on Digital projects within technology initiatives, responsible for identifying business needs and providing solutions while ensuring customer satisfaction.
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