Technical support for engineering teams at Black & Veatch, utilizing digital design software. Aiming to improve deliverables and collaborating with engineering staff in Pune, India.
About the role
- CRM Developer responsible for the development and management of Salesforce CRM systems for Good360. Collaborating across teams to ensure operations align with organizational goals in a hybrid work environment.
Responsibilities
- Serve as the primary developer for Salesforce and related CRM systems
- Collaborate with our Salesforce partner on user roles, profiles, permissions, page layouts, and data security
- Create and manage automation tools such as Flows, validation rules, and approval processes
- Perform development work, including Apex triggers, Visualforce pages, and AgentForce
- Support integrations between Salesforce and other enterprise platforms (NetSuite, Magento, DotDigital)
- Collaborate with stakeholders to gather business requirements and translate them into functional solutions
- Build and maintain dashboards and reports that support operational decision-making
- Develop and maintain documentation, training materials, and user support content
- Stay current with Salesforce releases and evaluate features for potential adoption
Requirements
- Salesforce Administrator II Certification required (experience with nonprofit cloud a plus)
- 7+ years of experience developing in Salesforce environments
- Experience with advanced configuration (complex cross platform flows, security and compliance,)
- Experience with Salesforce development (Apex, VisualForce, AgentForce. Familiarity with Data Cloud a plus)
- Familiarity with enterprise platform integrations and API-based connections
- Excellent problem-solving and troubleshooting skills
- Ability to balance technical, operational, and business priorities
- Strong communication and documentation skills
- Experience with Agile or hybrid project methodologies preferred
- Additional certifications (Platform Developer I, Platform App Builder, etc.) a plus
Benefits
- Heath, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
- Short-term and long-term disability and life insurance coverage options
- 403B plan with matching
- Generous and flexible paid time off policy
- Volunteer time off policy
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