Controller Recovery & Resolution in international private bank located in Zürich. Focused on financial stability planning and regulatory collaboration.
About the role
- Join a prestigious law firm as a Controller, ensuring client process management and internal communication. Engage with innovative legal practices in a dynamic work environment.
Responsibilities
- Verificar atrasos e cobrar a regularização de pendências no sistema Performa;
- Conferir o andamento dos processos no sistema jurídico, assegurando a atualização e integridade das informações;
- Realizar controle e resposta das CIPs (Comunicações Internas de Processos) ao menos três vezes ao dia;
- Atender e responder e-mails internos e de clientes com agilidade e precisão;
- Realizar a abertura de chamados e agendamento de reuniões conforme a demanda;
- Gerenciar e acompanhar os acordos dos clientes;
- Realizar o envio semanal de solicitações de pagamento;
- Controlar a média de solicitações de pagamentos e de protocolos realizados;
- Elaborar dashboards atualizados com indicadores e informações estratégicas dos clientes;
- Elaborar a MINIRAR, com análise de dados e sugestões de melhoria;
- Organizar ações de relacionamento com clientes, como o envio de mimos de aniversário;
- Enviar formulário mensal aos integrantes da equipe para levantamento de sugestões e oportunidades de melhoria interna;
- Preencher e acompanhar as metas estabelecidas, contribuindo para a performance da equipe e da área jurídica.
Requirements
- Superior completo ou concluído em Direito com OAB ativa;
- Afinidade com a matéria.
Benefits
- Wellhub/ Gympass;
- Day Off de aniversário;
- Programa de incentivo à saúde emocional: Moodar;
- Possibilidade de atuação no sistema híbrido.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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