Hybrid Consultant, Business Change Support

Posted 2 months ago

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About the role

  • Consultant supporting Business Change team in Customer Care at Eversource Energy, enhancing technical solutions and collaborating across teams to improve project delivery.

Responsibilities

  • Supports system capabilities to deliver enhancements and bug fixes.
  • Assist with development of technical specifications, test plans and implementation plans for system/processes and projects.
  • Responsible for the support of lower system test regions.
  • Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests.
  • Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations.
  • Develops and runs data requests from existing systems, data marts and data warehouses.
  • Collaborates with IT and business partners to enhance IT systems to make business practices more efficient and economical.
  • Supports the development process and product lifecycle by developing User Acceptance Test strategies and participating in the User Acceptance Testing, including bill messages.
  • Supports both the business and technical understanding of the customer experience, back-end technologies/capabilities, and business operations.
  • Aids various Customer Care training functions for developing instruction/training.
  • Works collaboratively with business and all support partners to drive cross functional alignment.
  • Handles miscellaneous request as needed (i.e., security requests).

Requirements

  • Bachelor’s degree or equivalent experience / business / utility experience in related discipline is required.
  • Three (3) plus years related work experience preferably working with IT systems, analytical models, or project management.
  • Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
  • Foundational knowledge of rates, billing, metering, and data files.
  • Demonstrated aptitude for IT systems and databases.
  • Customer-first orientation and strong passion for delivering quality tools, information, and content in service to consumer needs.
  • Must possess initiative to think several steps ahead in and anticipate needs of customers and employees.
  • Be comfortable bringing new ideas to the team that align with Eversource, growth and vision.
  • Desire to work collaboratively and experienced in driving projects to completion.

Benefits

  • Eversource offers a competitive total rewards program.
  • Check out our careers site for an overview of our benefits programs.

Job title

Consultant, Business Change Support

Job type

Experience level

Mid levelSenior

Salary

$85,610 - $95,120 per year

Degree requirement

Bachelor's Degree

Location requirements

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