Systemberater responsible for deploying ZEUS® time management systems and client training. Engaging clients with IT solutions and ensuring satisfaction across various industries.
About the role
- Consultant supporting Business Change team in Customer Care at Eversource Energy, enhancing technical solutions and collaborating across teams to improve project delivery.
Responsibilities
- Supports system capabilities to deliver enhancements and bug fixes.
- Assist with development of technical specifications, test plans and implementation plans for system/processes and projects.
- Responsible for the support of lower system test regions.
- Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests.
- Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations.
- Develops and runs data requests from existing systems, data marts and data warehouses.
- Collaborates with IT and business partners to enhance IT systems to make business practices more efficient and economical.
- Supports the development process and product lifecycle by developing User Acceptance Test strategies and participating in the User Acceptance Testing, including bill messages.
- Supports both the business and technical understanding of the customer experience, back-end technologies/capabilities, and business operations.
- Aids various Customer Care training functions for developing instruction/training.
- Works collaboratively with business and all support partners to drive cross functional alignment.
- Handles miscellaneous request as needed (i.e., security requests).
Requirements
- Bachelor’s degree or equivalent experience / business / utility experience in related discipline is required.
- Three (3) plus years related work experience preferably working with IT systems, analytical models, or project management.
- Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
- Foundational knowledge of rates, billing, metering, and data files.
- Demonstrated aptitude for IT systems and databases.
- Customer-first orientation and strong passion for delivering quality tools, information, and content in service to consumer needs.
- Must possess initiative to think several steps ahead in and anticipate needs of customers and employees.
- Be comfortable bringing new ideas to the team that align with Eversource, growth and vision.
- Desire to work collaboratively and experienced in driving projects to completion.
Benefits
- Eversource offers a competitive total rewards program.
- Check out our careers site for an overview of our benefits programs.
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