Consultant supporting Business Change team in Customer Care at Eversource Energy, enhancing technical solutions and collaborating across teams to improve project delivery.
Responsibilities
Supports system capabilities to deliver enhancements and bug fixes.
Assist with development of technical specifications, test plans and implementation plans for system/processes and projects.
Responsible for the support of lower system test regions.
Reviews and provides recommendations regarding design and development changes or upgrades related to regulatory requests, rate changes and business requests.
Contributes to the assessment and improvements to systems, procedures and computer applications related to Customer Care Operations.
Develops and runs data requests from existing systems, data marts and data warehouses.
Collaborates with IT and business partners to enhance IT systems to make business practices more efficient and economical.
Supports the development process and product lifecycle by developing User Acceptance Test strategies and participating in the User Acceptance Testing, including bill messages.
Supports both the business and technical understanding of the customer experience, back-end technologies/capabilities, and business operations.
Aids various Customer Care training functions for developing instruction/training.
Works collaboratively with business and all support partners to drive cross functional alignment.
Handles miscellaneous request as needed (i.e., security requests).
Requirements
Bachelor’s degree or equivalent experience / business / utility experience in related discipline is required.
Three (3) plus years related work experience preferably working with IT systems, analytical models, or project management.
Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
Foundational knowledge of rates, billing, metering, and data files.
Demonstrated aptitude for IT systems and databases.
Customer-first orientation and strong passion for delivering quality tools, information, and content in service to consumer needs.
Must possess initiative to think several steps ahead in and anticipate needs of customers and employees.
Be comfortable bringing new ideas to the team that align with Eversource, growth and vision.
Desire to work collaboratively and experienced in driving projects to completion.
Benefits
Eversource offers a competitive total rewards program.
Check out our careers site for an overview of our benefits programs.
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