Software quality engineer ensuring the reliability and performance of AI applications at WRITER. Collaborate with cross - functional teams to implement quality assurance strategies and testing frameworks.
About the role
- Audit Enhanced Due Diligence and KYC cases to improve compliance processes. Present findings, train analysts, and collaborate across teams at Coinbase.
Responsibilities
- Conduct Quality Assurance audits on Enhanced Due Diligence (EDD) cases and KYC-related activity
- Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines
- Assist on 2LoD reviews and provide timely responses to findings
- Lead calibrations and office hours supporting other QA analysts
- Conduct root cause analysis on thematic issues and identify procedural gaps or inconsistencies
- Propose solutions to improve procedures and programmatic execution
- Conduct training of new QA and QC joiners and validate their practice cases
- Collaborate with Data Analytics, Escalations, Financial Crime Compliance, and L&D to enhance processes and workflows
- Present QA findings, insights, and recommendations via weekly metrics/dashboards
- Support agents with complex procedural queries
- Undertake highly complex audits and apply in-depth knowledge of regulatory requirements when reviewing unusual scenarios
Requirements
- 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- ACAMS or equivalent AML qualification
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Benefits
- Target bonus
- Target equity
- Benefits including medical, dental, and vision
- Attendance at team and company-wide offsites (expected and fully supported)
- Reasonable accommodations for individuals with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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