Hybrid Channel Manager – Omnichannel, Retail

at Payplug

• Job title: Channel Manager – Omnichannel, Retail
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ERP
• Location requirements: Hybrid, Paris, France

About the role

• Channel Manager responsible for developing and managing strategic retail partnerships for payment solutions at Payplug. Driving distribution and innovation in omnichannel payment offerings.

Responsibilities

• Payplug is the French payment solution designed for merchants and e‑commerce businesses of all sizes, as well as fintechs.
• With our advanced technology platform, conversion-focused tools and unique expertise across the payment value chain, we invite you to aim for — and reach — the best.
• Payplug is a team of 300 passionate people dedicated to helping clients achieve their biggest ambitions. We currently support 17,000 SMEs such as Hast and Plantes pour tous, as well as large groups like Maisons du Monde, Veepee and Western Union. Payplug has been part of Groupe BPCE since 2017.
• Context
• In the context of rapid expansion of our Retail & Omnichannel solutions, Payplug is strengthening its Alliances & Partnerships team with a Channel Manager. Your mission: to develop and animate an ecosystem of strategic partners in the Retail sector (POS integrators, ISVs, maintenance providers, distributors, OMS vendors, etc.) to accelerate distribution and adoption of our payment solutions.
• The success of this vertical — in terms of distribution, lead generation, partner influence and product innovation — will be key and at the center of our Alliances strategy. Within Payplug’s commercial teams, you will be responsible for recruiting and managing a network of commercial and technical partners, creating innovative retail payment offers, and generating opportunities for the salesforce.
• Your responsibilities
• 1. Distribution network development
• Identify, recruit and manage key partners across the Retail & Omnichannel ecosystem: vendors (POS, ERP, OMS), retail maintenance providers and integrators, specialized distributors (retail hardware/software)
• Negotiate partnership agreements and define commercial models (resellers, integrators, referral, co‑selling, etc.)
• Help implement a structured Channel program (onboarding, incentives, support, performance monitoring)
• 2. Commercial engagement and business development
• Set and track quantitative targets for indirect revenue generated via the partner network
• Co‑build joint commercial action plans with partners (campaigns, trade shows, trainings, webinars, etc.)
• Maintain regular follow‑up of channel-sourced opportunities (pipeline, forecast, conversion rates)
• 3. Innovation and partner solution integration
• Identify product synergies and integration opportunities (POS, OMS, omnichannel management, maintenance, etc.) and contribute to designing combined offers (hardware + software + payment bundles)
• Collaborate with Product and Tech teams to facilitate implementation of simple integrations or API integrations
• 4. Monitoring and reporting
• Track partner performance using KPIs (revenue generated, leads, satisfaction)
• Conduct competitive and market intelligence (RetailTech, omnichannel, connected payments)

Requirements

• 2–5 years’ experience in partnerships or indirect sales within a B2B SaaS environment; experience in payments is a plus
• Strong affinity for new technologies, particularly Fintech
• Ability to work autonomously in managing your prospecting portfolio
• Demonstrated leadership, able to involve the necessary colleagues in partner project success
• Proactive, curious and energetic mindset

Benefits

• Work arrangements / perks:
• Hybrid work organization + a €350 contribution toward home office equipment
• 25 paid vacation days per year & 10 RTT days per year
• Coffee, tea, snacks, Monday breakfasts, Friday socials and other events for a rich team life!
• Offices in Paris 13th arrondissement (Bibliothèque François Mitterrand)
• Financial benefits:
• Swile meal card worth €10 per day (56% covered by Payplug)
• Health / family: Alan health insurance (Blue program) covered at 60% by Payplug / Second Parent leave (Parental Act)
• Public transport or Vélib subscriptions covered at 50% by Payplug
• Other:
• Moka.care for individual mental health support
• Windoo: sports, wellness and personal development activities
• 2 paid days per year to participate as a team in charitable activities via DayOne