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Hybrid Business Systems Analyst

at Dexcom
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Posted 4 weeks ago

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About the role

  • Analyze complex business challenges and translate them into scalable, automated solutions that enhance operational efficiency and customer experience.
  • Identify gaps in systems and processes and define functional specifications and business requirements to drive automation initiatives.
  • Configure and optimize system settings to support evolving business needs and ensure seamless integration across platforms.
  • Design and document the architecture and functionality of automated systems, including Complaint Handling Systems, Data Investigation Automations, and Robotic Process Automations.
  • Develop and execute test scripts for system validation using tools such as ValGenesis, ensuring compliance and performance standards are met.
  • Lead unit, integration, and acceptance testing efforts to validate automated solutions and ensure alignment with business objectives.
  • Collaborate with users to gather requirements, develop business cases and user stories, and provide consultative support for adoption of automated tools.
  • Investigate and resolve system defects, ensuring data accuracy and process integrity across all automated workflows.
  • Monitor project progress, resolve issues, publish status reports, and recommend actions to keep automation initiatives on track.
  • Maintain and update system protocols and procedures to reflect evolving automation strategies.
  • Prepare technical reports by collecting, analyzing, and summarizing data trends and system performance metrics.
  • Act as a liaison between internal teams and external stakeholders to ensure optimal system performance and user satisfaction.
  • Support special projects aimed at improving commercial performance and expanding Dexcom’s Customer Advocacy capabilities through automation.

Requirements

  • Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.
  • You have hands-on experience designing and validating automated workflows, including Complaint Handling Systems, Robotic Process Automation (RPA), and data investigation tools.
  • You approach problems methodically, using data to inform decisions and ensure accuracy across systems and processes.
  • You’re comfortable configuring system settings, writing test scripts, and using validation platforms like ValGenesis to ensure compliance and performance.
  • You communicate effectively across teams, translating business needs into functional requirements and supporting users through adoption and change.
  • You proactively identify opportunities to optimize systems, reduce manual effort, and enhance the customer experience through automation.

Benefits

  • A front row seat to life changing CGM technology.
  • Learn about our brave #dexcomwarriors community .
  • A full and comprehensive benefits program.
  • Growth opportunities on a global scale.
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement.
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Job title

Business Systems Analyst

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

RPA

Location requirements

HybridManilaPhilippines

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