Enterprise Systems Engineer providing enterprise engineering and analytical support for defense and government customers. Engaging with various teams to enhance portfolio management and digital engineering processes.
About the role
- Business Systems Analyst supporting Dexcom's Customer Advocacy team by driving automation initiatives. Analyzing business challenges and translating them into scalable solutions.
Responsibilities
- Analyze complex business challenges and translate them into scalable, automated solutions that enhance operational efficiency and customer experience.
- Identify gaps in systems and processes and define functional specifications and business requirements to drive automation initiatives.
- Configure and optimize system settings to support evolving business needs and ensure seamless integration across platforms.
- Design and document the architecture and functionality of automated systems, including Complaint Handling Systems, Data Investigation Automations, and Robotic Process Automations.
- Develop and execute test scripts for system validation using tools such as ValGenesis, ensuring compliance and performance standards are met.
- Lead unit, integration, and acceptance testing efforts to validate automated solutions and ensure alignment with business objectives.
- Collaborate with users to gather requirements, develop business cases and user stories, and provide consultative support for adoption of automated tools.
- Investigate and resolve system defects, ensuring data accuracy and process integrity across all automated workflows.
- Monitor project progress, resolve issues, publish status reports, and recommend actions to keep automation initiatives on track.
- Maintain and update system protocols and procedures to reflect evolving automation strategies.
- Prepare technical reports by collecting, analyzing, and summarizing data trends and system performance metrics.
- Act as a liaison between internal teams and external stakeholders to ensure optimal system performance and user satisfaction.
- Support special projects aimed at improving commercial performance and expanding Dexcom’s Customer Advocacy capabilities through automation.
Requirements
- Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.
- You have hands-on experience designing and validating automated workflows, including Complaint Handling Systems, Robotic Process Automation (RPA), and data investigation tools.
- You approach problems methodically, using data to inform decisions and ensure accuracy across systems and processes.
- You’re comfortable configuring system settings, writing test scripts, and using validation platforms like ValGenesis to ensure compliance and performance.
- You communicate effectively across teams, translating business needs into functional requirements and supporting users through adoption and change.
- You proactively identify opportunities to optimize systems, reduce manual effort, and enhance the customer experience through automation.
Benefits
- A front row seat to life changing CGM technology.
- Learn about our brave #dexcomwarriors community .
- A full and comprehensive benefits program.
- Growth opportunities on a global scale.
- Access to career development through in-house learning programs and/or qualified tuition reimbursement.
- An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
Job title
Job type
Experience level
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Not specified
Degree requirement
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