Senior Data Analyst at The Zebra analyzing agent performance and customer interactions for growth. Collaborating with leadership and engineering teams to optimize workflows and enhance customer experience.
About the role
- Business Intelligence Data Analyst utilizing SQL and BI tools to provide insights within Customer Success team. Driving decisions to improve customer outcomes and success operations.
Responsibilities
- Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
- Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
- Translate business needs into analytical frameworks and actionable insights
- Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
- Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data
- Ensure data accuracy, integrity, and consistency across reporting sources
Requirements
- A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred) .
- 3+ years of experience in a data analyst, business intelligence, or related role
- Advanced SQL skills and experience working with relational databases
- Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
- Strong analytical thinking and ability to distill complex data into clear insights
- Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
- Excellent communication and stakeholder management skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
Benefits
- Privatized Medical, Dental & Vision Coverage
- Work From Home stipend
- Flexible Time Off (FTO), wellbeing days, paid holidays, and Summer Fridays
- Monthly Meal Reimbursement
- Holiday Bonus, 15-day Aguinaldo
- Hybrid Work Schedule & Catered Lunch
- A relocation bonus for candidates joining us from a different city
- Employee Resource Groups (ERGs)
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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