Senior Business Analyst with expertise in KELIA software for a prominent insurance and retirement savings sector. Analyzing data mappings and coordinating with software editors.
About the role
- Business Analyst CRM role focused on enhancing Centermanagement processes at ECE Group. Collaborate on CRM & Sales Cloud (Microsoft Dynamics 365 CE) in Hamburg's hybrid environment.
Responsibilities
- Contribute to shaping future-oriented processes in center management and/or leasing operations
- Actively support the expansion of our CRM & Sales Cloud (Microsoft Dynamics 365 CE)
- Elicit requirements and design appropriate solution approaches
- Structure and optimize existing processes
- Implement solutions in Dynamics 365 as well as in adjacent contract and billing systems
- Assist in the preparation and development of test and training materials
Requirements
- Degree in Business Administration or a comparable field of study
- Ideally experience in the (strategic) development of CRM systems — preferably Microsoft Dynamics 365
- Initial experience participating in CRM projects
- Proven ability to clearly formulate requirements
- Excellent project management skills
- Ability to adapt communication to different stakeholders and to communicate effectively
- Strong analytical skills and quick comprehension
Benefits
- 32 days of vacation per year
- Supportive company culture with room for personal responsibility
- Flexible working-time models and the option to work remotely
- A wide range of training opportunities through the in-house ECE Academy
- Attractive discounts from well-known providers via the Corporate Benefits platform
- Shopping benefits with the Pluxee Benefits Pass
- Company pension scheme and childcare allowance
- Free gym at the company headquarters
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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