Business Analyst role at IQVIA Digital supporting product vision and growth initiatives for healthcare communication. Collaborate with teams on digital solutions and ensure seamless integrations for impactful information delivery.
About the role
- Business Analyst CRM role focused on enhancing Centermanagement processes at ECE Group. Collaborate on CRM & Sales Cloud (Microsoft Dynamics 365 CE) in Hamburg's hybrid environment.
Responsibilities
- Contribute to shaping future-oriented processes in center management and/or leasing operations
- Actively support the expansion of our CRM & Sales Cloud (Microsoft Dynamics 365 CE)
- Elicit requirements and design appropriate solution approaches
- Structure and optimize existing processes
- Implement solutions in Dynamics 365 as well as in adjacent contract and billing systems
- Assist in the preparation and development of test and training materials
Requirements
- Degree in Business Administration or a comparable field of study
- Ideally experience in the (strategic) development of CRM systems — preferably Microsoft Dynamics 365
- Initial experience participating in CRM projects
- Proven ability to clearly formulate requirements
- Excellent project management skills
- Ability to adapt communication to different stakeholders and to communicate effectively
- Strong analytical skills and quick comprehension
Benefits
- 32 days of vacation per year
- Supportive company culture with room for personal responsibility
- Flexible working-time models and the option to work remotely
- A wide range of training opportunities through the in-house ECE Academy
- Attractive discounts from well-known providers via the Corporate Benefits platform
- Shopping benefits with the Pluxee Benefits Pass
- Company pension scheme and childcare allowance
- Free gym at the company headquarters
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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