Lead Care Manager engaging with individuals living with Serious Mental Illness/Substance Use Disorder. Remote flexible with occasional on - site visits in California's Bay Area.
About the role
- Bilingual Title Specialist providing dealer and customer support for title issues via telephone and email. Ensuring timely resolution and compliance with company standards and expectations.
Responsibilities
- Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email
- Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types
- Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary
- Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues
- Ensure the information we depend on to track actions and title and lien document location is accurately documented
- Be solution focused when collaborating with others
Requirements
- High school diploma
- Fluency in spoken and written Spanish
- Previous experience acting as a subject matter expert in a specialized area
- Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support
- Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided
- Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues
- Have high speed internet connection with a minimum of 15mbps download speed
- Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)
Benefits
- Excellent benefits package that includes 401(K) match
- Adoption assistance
- Parental leave
- Tuition reimbursement
- Comprehensive medical/dental/vision benefits
- Many nonstandard benefits that make us a Great Place to Work
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