Advanced Practice Provider Bilingual responsible for providing telehealth services for home care patients. Collaborating with health professionals to develop and implement care plans while ensuring patient education.
About the role
- Bilingual Customer Solutions Specialist providing global customer support and handling orders. Delivering exceptional customer experiences while collaborating with internal teams and customers.
Responsibilities
- Deliver the best possible experience for our customers all over the world.
- Serving as the friendly voice and trusted resource of Parts Town, you will support our customers throughout their entire ordering process.
- Handle a high volume of customer emails (as well as some incoming calls), while delivering an exceptional customer experience.
- Process customer requests (identify part numbers, confirm pricing and availability, place/track orders, returns, etc.).
- Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs.
Requirements
- Experience in a customer facing role is preferred, but not required
- Knowledge of quote and order processes will earn you GOLD STARS!
- You have a quality, high speed internet connection at home.
- You enjoy handling a high volume of complex customer requests in a friendly and helpful manner (no zombies, please)
- You know MS Office (you may not be a master but you’re on your way).
- You’re an all-star communicator and are proficient in English & Spanish (both written and verbal).
- You’re passionate about Culture, Travel, and Language – and have a strong desire to learn more about International business
- You’re available to work an 8 hour work day, starting your shift between 8:00 AM and 11:00 AM (CST) and ending your shift between 5:00 PM and 8:00 PM, with flexibility as needed.
- Training will be a schedule of M-F 9:00 AM - 6:00 PM (CST) / 10:00 AM - 7:00 PM (EST)!
Benefits
- Quarterly profit-sharing bonus
- Hybrid Work schedule
- Team member appreciation events and recognition programs
- Volunteer opportunities
- Monthly IT stipend
- Casual dress code
- On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
- Health insurance
- 401k/401k match
- Employee assistance programs
- Paid time off
- Paid sick time off
- Paid holidays
- Paid parental leave
- Professional development opportunities
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