Bilingual Will Call Clerk at 4over ensuring professional, timely processing of will call orders. Requires customer service skills and forklift certification in a dynamic work environment.
About the role
- Deliver world class learning to the Sun Life standard expected.
- Facilitate and support learner-centric training programs to multiple audiences, in multiple locations.
- Manage new hire groups of up to 20 learners per session.
- Adjust facilitation approach “in the moment” to meet learner needs/styles while continuing to drive program objectives.
- Engage learners through discussion / questioning / visual aids / tools / activities.
- Qualitatively assessing and documenting learning and knowledge transfer, as well as absences and behavioral observations for both in-class and virtual learners.
- Collaborate with the Design team to create/maintain detailed facilitator guides for all delivered programs.
- Coordinate all aspects of learning delivery.
Requirements
- Bilingualism (French, English, both oral and written) is required as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada and worldwide.
- College Diploma or University Degree coupled with a minimum of 3 years’ experience in a Facilitation role.
- Certification in Adult Education which could include a Bachelor of Education Degree or a College Certification.
- Strong ability to present information, provide instruction and direction to manage learners.
- Proven virtual facilitation skills that can engage online learners.
- Strong technical skills and experience with learning and facilitation software.
- Excellent written and verbal communications skills, proof reading skills and documentation skills.
Benefits
- Flexible Benefits from the day you join to meet the needs of you and your family.
- Pension Plan participation starts immediately, and you are automatically enrolled.
- Stock Ownership Program gives you the chance to invest in Sun Life and get a company match.
- Pay for performance reward.
- Paid vacation based on experience, 5 Care Days available for self-care or care of others (i.e., family or others you may support) and 10 Sick Days to support your well-being.
- Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
- Investment in not-for-profit organizations that are important to you.
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