Bilingual Data Specialist managing administrative tasks and data loading for group insurance. Collaborating with stakeholders while ensuring timely and accurate systems operations in a hybrid work environment.
About the role
- Customer Service Representative providing technical support and service excellence to Moneris merchants. Engaging in upselling while achieving individual performance goals.
Responsibilities
- Provide support to our merchant customers through multiple channels, including voice, chat, email, social media, third‑party integrated channels, and other new or emerging channels and technologies.
- Promote our products and services to merchants, identify cross‑sell and upsell opportunities, and forward leads through the appropriate channels.
- Accurately collect and document information provided by merchants, using effective troubleshooting techniques to deliver a consistent first response to service calls and technical inquiries.
- Gather and record merchant information while applying problem‑solving methods to provide a consistent initial response to inbound service and technical requests.
- Be accountable for meeting individual performance targets that contribute to overall company objectives, including (but not limited to) productivity, quality assurance, compliance, attendance, and adherence goals, as well as capturing the voice of the customer (customer surveys).
Requirements
- 1+ year of customer service experience, preferably in a call center.
- Bilingual in English and French (read, written and spoken) is required.
- Understanding of software, features and computer hardware (routers/modems/etc.).
- Ability to work varied schedules, including evenings, weekends and holidays.
Benefits
- Comprehensive total rewards program, including performance-based bonuses, flexible benefits from day one, and a choice between a Health Care Spending Account (HCSA) and a Personal Spending Account (PSA).
- Retirement planning support, including profit-sharing programs with employer contributions and a defined contribution pension plan.
- Opportunities for growth and development, including unlimited access to Coursera, mentorship programs, and an internal technology platform for short-term projects.
- Robust well‑being support, with an Employee and Family Assistance Program, 24/7 virtual healthcare access, and workplace wellness initiatives.
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks with RBC and BMO, and access to attractive staff discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Bilingual Safety Specialist ensuring compliance and safety in utility line clearance operations. Leading training, compliance checks, and partnership with operations for positive safety improvements.
Lead Care Manager engaging individuals with Serious Mental Illness/Substance Use Disorder at Pair Team. Responsible for outreach and building trust while providing healthcare support.
Lead Care Manager facilitating interdisciplinary whole - person care for high - need patients with Serious Mental Illness and Substance Use Disorder. Engaging and outreach through relationship - based strategies for effective health outcomes.
Lead Care Manager responsible for outreach and support to individuals in need of healthcare access. Engaging with high - need individuals and assisting them within a compassionate care model.
Member Experience Consultant developing member education and communication solutions at Sun Life. Focuses on enhancing client engagement and corporate goals through effective strategies and relationships.
Safety Specialist leading safety practices in utility vegetation management with a focus on employee training and compliance. Engage with teams to ensure safety regulations and continuous improvements in safety performance.
Safety Specialist ensuring compliance and enhancing safety in utility vegetation management while training and coaching employees. Developing safety programs and performing field evaluations for effective safety practices.
Care Coordinator role at Wider Circle connecting community members with essential services and resources. Responsible for advocacy, tracking progress, and collaboration with community organizations.
Lead Care Manager coordinating healthcare services and support for adult and pediatric members at Titanium Healthcare. Responsible for assessments, care plans, and patient advocacy in a hybrid role.