Associate Technical Services Engineer focusing on technical insulation systems and customer satisfaction. Collaborating with internal teams and external stakeholders for system improvements.
Responsibilities
Support the global specification core team through new specification review process.
Develop and document work practices, procedures and application specifications that serve as guidance for internal and external stakeholders.
Support specification, installation guides and drawing development and maintenance.
Assist review of customer specifications and propose sound technical modifications.
Maintain customer specification database to support specification driven gap analysis and priorities.
Maintain sales support library.
Support analysis of insulation system requirements based on customer inputs.
Provide results to the customer in the form of reports.
Support insulation system development initiatives
Support application testing related system improvement or development.
Develop and deliver technical presentations.
Support guidance on the application of technical insulation systems.
Support request for technical guidance by phone, e-mail and written requests.
Support sales and marketing efforts through technical representation at tradeshows, industry events, customer visits or other events.
Support formalized training of internal and external stakeholders.
Special projects related to technical service offerings.
Requirements
Bachelor’s Degree or higher in Engineering, Physics, Material Science or related field
Must be willing and able to travel 15-25% of the time both domestic and internationally
Internship or Co-Op in a technical/engineering role or industry experience
Knowledge of mechanical insulation systems
Certified Energy Appraiser
Ability to work across organizations to accomplish individual and team-based objectives
Ability to connect with internal and external stakeholders.
Basic knowledge of materials, material types, properties and uses.
Excellent written and oral communications skills, including technical writing and the ability to present to large and diverse audiences.
Read and interpret engineering drawings / details
Execute and interpret complex calculations related to insulation properties or systems performance
Demonstrates critical thinking and exhibits the ability to communicate complex decisions.
Proficient in CAD, MS Office, Adobe, energy analysis software
Benefits
Adhere to Owens Corning safety policies always• Personal safety action plan
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