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Hybrid Associate Data Scientist / AI Trainer

at Five9
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Posted 2 months ago

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About the role

  • Customer-facing Associate Data Scientist/AI Trainer working with Developers and Conversation Designers to ensure accuracy and performance of Five9 AI solutions such as intelligent virtual agents and agent guided solutions.
  • Label language data following labeling guidelines.
  • Ensure labeling/data analysis tasks are completed on time and to a high standard.
  • Review, maintain and improve labeling guidelines and procedures to ensure consistency and accuracy of labeling/analysis.
  • Collaborate with Data Scientists and Engineers to identify requirements and prioritize tasks.
  • Work with the project management team to ensure that labeling/analysis tasks are scheduled and completed according to project timelines.
  • Identify opportunities for process improvements and automation to increase efficiency and reduce errors.
  • Implement/improve methods to compare and evaluate LLM outputs.
  • Create and curate multilingual speech and text datasets.
  • Evaluate and recommend ML models for topic modeling, summarization, intent classification.
  • Create data visualization tools and dashboards.

Requirements

  • Familiarity with NLP labeling/analysis.
  • Undergraduate degree in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar.
  • Understanding of Conversational AI concepts and technologies.
  • Excellent project management and communication skills.
  • Strong attention to detail and ability to maintain high-quality standards.
  • Demonstrated ability to work independently and as part of a team.
  • Fluent in English, both written and spoken.
  • Preferred: Graduate degree or higher in Human-Computer Interaction, Computer Science, Cognitive Science, Linguistics or similar.
  • Preferred: Experience with programming and data analysis/statistics with languages and platforms such as Python, R, Jupyter, and SQL.
  • Preferred: Experience in a customer-facing role (requirement gathering, presentations, etc.).
  • Preferred: Familiarity with version control, unit tests, and other programming best practices.
  • Preferred: Proficiency in additional languages.
  • Preferred: Experience designing and conducting data experiments.
  • Preferred: Familiarity with bot frameworks such as IBM Watson, Amazon Lex, Rasa or Google Dialogflow.
  • Preferred: Experience with ML libraries, such as SciKit Learn, TensorFlow, etc.
  • Preferred: Hands on experience with LLMs, prompt engineering, fine-tuning and evaluation.

Benefits

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
  • Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
  • Annual performance bonus, stock, and/or other applicable incentive compensation plans.

Job title

Associate Data Scientist / AI Trainer

Job type

Full Time

Experience level

JuniorMid level

Salary

$59,600 - $134,400 per year

Degree requirement

Bachelor's Degree

Tech skills

PythonSQLTensorflow

Location requirements

HybridSan RamonUnited States

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